I use to like VU and even recommended it to friends but after this horror of mistakes and emails saying we the customer were harassing them because we wanted information corrected and it still wasn't. I will never use VU again. They cost me thousands of dollars more than I would have spent and closed a month later than I should have.
Response from Veterans United
Hi Meddy, we value your honest feedback and thank you for taking the time to provide this information. We understand how important it is to feel valued as a customer. Your experience does not fit our intention of providing personable and attentive service to everyone we serve. It is imperative that we look into your comments further as a potential training opportunity. Our Client Advocate team would love to talk more with you about your experience so that we may repair the impression your experience left and take steps to improve wherever possible for future clients.
Great
Ready to see for yourself?
Experience first-hand why 359,442 homeowners give us a perfect score!
Michelle was the best loan officer we could ask for. It was our first time buying and she made sure we understood everything. I wholeheartedly trust her and that she has the best interest for us.
Wish I could give these guys an 11/10. What many people have described as the most difficult experience in their lives this team made one of our easiest. Thanks for everything!
I've already referred a few people to Veterans United. I truly appreciate how easy the team made our purchasing process.
The team at Veterans United made this process one of the easiest things I could do. With a pregnant fianc
Ready to see for yourself?
Experience first-hand why 359,442 homeowners give us a perfect score!
Made the home buying process as simple as possible. I would recommend 100% to anyone looking at purchasing a home looking for a stress free process.
Thank you to everyone who assisted me throughout this process, I was really stressing out before I got out of the military to get my house but VU made it easier than I thought and way less stressful.
The changing loan terms and closing costs are difficult for most families, planning for that big day. We received 3 different documents, with 3 different closing amounts. These amounts ranged from 8600-almost 12,000. Guess which figure we paid? We have used VU several times, but no more.
Response from Veterans United
Hello Paul, we appreciate your feedback on this matter. A member of our Client Advocate team is available to discuss your experience and we invite you to connect with us further. As you know, there are regulations that must be met in these situations and we have experience leading customers through the process. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service and we have established means to prevent experiences like yours. We would like to learn more about your experience, explore ways to improve, and seek opportunities to continue serving you.
I would recommend Veterans United to anyone in question about using them for your home buying experience.The whole entire team made sure the experience was unstressful and always available to answer any questions as well as making sure you you were updated on the process.I couldn’t of asked for a better team.
