My wife and I are extremely grateful for the Kentucky local branch of Veterans United! Kala, Marty, Brian and Mrs, Bea Cobbs (our realtor) are a God send....literally. They were so patient, responsive and kind to our every email, phone call and request. We had a lot of questions, and they had a lot of answers. We were informed on every update, change, dollar figure and requirements every step of the way. We couldn't have asked for a better team during this major milestone in our lives! We are eternally grateful for them!
Brett and his team helped me sell a house and buy a house within a few weeks! Couldn’t ask for a better team to guide us through the process!
Process was simple and easy to get approved. Andy Miller was fantastic to work with. Was kept in the loop during entire process, and had everything explained to me in detail as I was a first time home-buyer. He made sure all of my questions were answered and never made me feel "rushed". Highly recommend ????
I can’t say enough good things about my experience with Veterans United. As someone rebuilding from scratch, with an unconventional work history and limited resources, I honestly wasn’t sure I’d ever be able to buy a home. But my team at Veterans United worked tirelessly to make it happen.They never treated me like just another file. Every question I had was answered with patience and clarity. Every obstacle that came up, they met with creative solutions instead of roadblocks. They guided me through each step with professionalism, empathy, and genuine encouragement.Because of their dedication, I’m now a homeowner, something I didn’t think was possible for me. I’m deeply grateful for their kindness, transparency, and hard work. Veterans United doesn’t just help you buy a house, they help you come home.
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Derek Russell and his team they were all extremely professional but yet caring!
it was an easy process once I filled all the requested documentation.
Overall the process was extremely smooth and would recommend for anyone! Especially first time buyers!
Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
The team was super helpful and we were able to close on the house in under a month
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Literally wouldn’t have my dream home with out Chris G, Ben S, and Landon B. I owe them everything.
It went amazingly well and easy going!
This company was a pleasure to work with and it was done very quickly!! For all the stuff going on especially the Covid-19 stuff. The process was very smooth.
It seemed like things came up on Friday and we couldn't get ahold of anyone who could help until Monday. The team didn't like answering calls or responding to messages.v
Response from Veterans United
Hi Mark
I’m sorry it was hard to reach someone when you needed help. I know how stressful it can feel when things come up late in the week and you’re left waiting through the weekend for answers. That’s never the experience we want for anyone we work with.
Our team is in the office Monday through Friday from 9 a.m. to 5 p.m. Central Time, but we’d really like to look into what happened so we can see if there’s a way to improve how we communicate in situations like yours. When you have a moment, please reach out to us at 1-800-212-5200 or email ClientAdvocate@vu.com so we can talk through this directly.
Ross Mclanahan and Anna Lower and Justin Sutton were the ones we dealt with during the process of getting our home. Anna has taught us some very important lessons on how to build and maintain our credit score that we will be continuing for the long term, she made it so easy even a caveman could do it and she was wonderful through the entire process. Ross will shoot it to you straight from the get go and keep you on a steady line to success. He has been our rock during this process and we have relied on him heavily and we truly appreciate everything he has done to get us into our home. Both Ross and Anna are impeccable people both very professional and equally personable with their clients and I could not have hand picked better people for us to have. Justin has been wonderful also, we did not have as much time with him as we did Anna and Ross but if you have a question he will do whatever he needs to do to get you the answer and he almost always answers your call on the first ring. He made it so easy to get ahold of him and finish the last of our to do list. 10/10 I highly recommend this team! Thank you veterans united for all that you do and stand for!
