Veterans United made the whole process very smooth and easy. The approval process was simple, and their interactive app kept everything organized with a clear checklist of what needed to be done. The staff were knowledgeable, professional, and always ready to help. Highly recommend Veterans United for a stress-free home-buying experience!
Very amazing people to work with, they are extremely helpful and patient. All in all I would definitely recommend them to others.
VU are an excellent group of professionals that know the nuances of the BA home loan process and for the second time they have successfully jellied my wife and I to purchase our second home we are grateful and blessed thank you
Process was simple and easy to get approved. Andy Miller was fantastic to work with. Was kept in the loop during entire process, and had everything explained to me in detail as I was a first time home-buyer. He made sure all of my questions were answered and never made me feel "rushed". Highly recommend ????
Amazing as usual
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Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
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Experience first-hand why 358,244 homeowners give us a perfect score!
Knowledgeable, friendly, responsive and professional staff.
This whole ordeal have been great from the start and I can’t thank the team from Veteran United enough for doing what they do best, I got nothing but love for everyone.
Multiple agents, poor communication with client, get sent emails, then immediately get text messages or phone calls about this needs to get done... People work as well can't be hassled.
Response from Veterans United
Hi Brian,
I’m sorry to hear how frustrating the communication felt during your loan process. I can understand how receiving multiple calls and messages in quick succession would be stressful, especially when you’re balancing work and everything else life demands. That’s not the experience we want for our borrowers, and I appreciate you sharing how it came across from your side.
If you are willing, I’d really like for my team to review your experience to see where our process may have broken down and how we can improve. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and we’re happy to help however we can.
This company was a pleasure to work with and it was done very quickly!! For all the stuff going on especially the Covid-19 stuff. The process was very smooth.
My whole team was amazing, Paul was the glue that held together my house deal and I'm super happy with my new home. It's a dream home.
Would recommend to every one
