Leanne was still very helpful
Very smooth process, stress free. Had an amazing team.
I will be recommending Devon and Zac from Veterans United to any friend/family who are looking to buy a home. I will be recommending Katie to assist anyone with looking for a new home to live in. They’re all great and made this process as smooth and easy as possibly could. I wouldn’t be in my new home without them.
Horrible communication. Problems never got solved and everyone ignored me. Got hung up on a call. We are 100% disabled veteran and got tax exemption because we are in Texas. We submitted documents about tax exemption and the one on call said they will contact us if they do not receive document but they never contacted us. And now our mortgage increased from $2700 to $3700 because of escrow from property tax? We called again and they hung up on me. My husband called and they said they never received anything document? We did not receive any proper explanation or solutions. Both of us just received an answer from Veteran United that it was our fault that we did not submit documents (but we did!)
Response from Veterans United
Hi DoanLee,
I’m really sorry to hear about your experience. Feeling ignored, disconnected, or hung up on is not acceptable, and I can understand how upsetting this must be, especially when you’ve been actively trying to provide the right documentation.
I also hear how concerning the change in your mortgage payment is. Situations involving property tax exemptions and escrow can be complex, but you should have received clear communication and support along the way. It’s frustrating to feel like your efforts weren’t acknowledged or properly reviewed.
I’d truly like the opportunity to look into this for you and help get clarity around what happened with your documents and escrow. Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com so I can review your situation and work toward a resolution with you.
Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
My team was absolutely amazing with the whole process and always there when i needed them every step of the way
The Veterans United team was extremely helpful, user-friendly, and super responsive throughout the entire loan process. Their support to my family was top-tier before, during, and even after the formal loan process. I have already begun recommending Veterans United to my friends and coworkers.
Casey Martin and his team are second to none! They were extremely communicative, transparent about numbers, and patient with us during our home search. I am a returning customer for Casey and will be for my next purchase as well! I recommend him to Veteran i know searching for a home!
Veterans United could not make it any easier to buy a home or refinance. We have done both in the past year and have really appreciated their help and enjoyed working with them. Keep in mind you have to be willing to do the work! Get your ducks in a row and be realistic about your home buying expectations. Respond to emails and upload requested documents in a timely fashion and things will go smoothly. You can't go wrong with Veterans United!!
Juliana Eckles and her team were exceptional throughout our home-buying journey. They ensured the funding of our loan went smoothly, maintaining timely communication and answering every question we had. From the very start, Juliana made sure all steps and requirements were crystal clear, which took the stress out of the entire process. I highly recommend her for anyone looking for a seamless lending experience
Veterans United made our home buying process smooth and stress free from beginning to end.Their team was responsive, knowledgeable and quick to answer our questions.
Every single member went above and beyond to ensure success. Danielle, Sheldon and Kyle made sure I knew exactly what I needed.
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The whole team at Veterans United was amazing. Celena gave us all our options and so we could choose the best one for us. Communication was excellent and ensured a smooth and timely process with no delays. We would definitely use their services again recommend their services to other veterans
The team at Veterans United is Awesome!This is my first home purchase and I was baffled with all the steps from preapproval to final closing. They are very understanding and helped with any questions we had. Answering quickly with positive reassurance.It is no wonder they have backed so many home owners like myself. I would have been lost without them.
I had great support
Txt messaging was a great addition as I have a full stressful life. The personal and professional connection was there. The process had no pressure and was supportive of my situation. I would highly recommend Randee or anyone else on my team!
