Was difficult to get through to my team. Required a few calls/emails to get a response. Felt like they were just going through the motions. They kept asking me the same questions. I felt like I had explained our situation numerous times, it seems they were not listening.
The most frustrating was the first time I spoke to my loan officer was a few weeks into the process and it was to tell me late on a Friday afternoon that they could not approve the loan. He wanted to get off the phone quick, said he had worked lots of hours that week!
It did work out in the end, but it took all kinds of hurdles to be overcome by us.Definitely would not recommend Veterans United, stay local if you can!
Response from Veterans United
Martin,
Thank you for writing. I’m really sorry to learn you felt this way throughout your experience. Our expectations are so much higher. I'm so glad to hear you still closed. That doesn’t mean we can't learn how to do better where we came up short with your experience. Please reach out if you'd like to share more or need anything else.
Sincerely,
Kendra, Client Relations
Everyone very nice. Process very easy .
To us the younger ones that sometimes because of our age we cant find a good bank or somebody to explain the process and requirementa down to earth veterans united are the best company and great people that could help you
Veterans United made our dreams come true. We own a home . We are the American Dream. Thank you !
Jason Lacey went beyond his job helping us . His team was really helpful 👏
When I started looking for a house to move into, Veterans United was the first that popped up and this team was so good I never knew about this company but after the reviews that I read I am so very happy with all that has been done, Thank you all for your hard work...
We are so pleased with our Loan Officer, his team and our Realtor.
They were all so professional and more than anxious to help in anyway.
Timeframes were all met to secure our closing. Definitely would highly recommend Veterans United.
The entire team made this entire process really easy. They communicate a lot which was great and they were really nice. I actually switched to James team and it was a great decision and will recommend them in the future.
Veterans United, I cannot thank you enough. I had worked with other companies in the past and you are by far the top of your class!! Professional, courteous, and understanding.
Ready to see for yourself?
Experience first-hand why 333,108 homeowners give us a perfect score!
Veterans United is wonderful to helping people obtain there home loan. Hard working, dedicated and patients is just a few of there skills. They truly care about you and your family making sure you close on time. Thanks to my team. You guys are the best.
Cannot wait to hear back from my VU team with refinancing
Everyone we worked with was a absolute pleasure and made the whole process stress free I enjoyed interacting with everyone assigned to my loan team another member not mentioned in the survey was drew Webber he was also an amazing addition to the staff that helped out immensely
I have been renting a house for 3 years and honestly wasn’t even sure if I was ready to buy. My loan officer Jessica reached out to me and I have to say I love a good Southern girl with amazing customer service. She helped me get pre-approved and was there every step of way with any question I had. Nights, weekends, whenever!! The entire process has been so easy working with great people. I give all of them ⭐️⭐️⭐️⭐️⭐️ Everyday! Closed in 2 1/2 weeks😁
