Aaron, Jessica and the rest of the team at Veterans United were always professional, courteous and responsive throughout the home buying process. They continuously provided updates when a new document was available to sign or review and would often encourage questions. The team gave thorough explanations of each step in the process and played a major factor in closing on time. My wife and I couldn't be happier as first time homebuyers.
Outstanding work all around. Will refer Veterans United to all my prior service friends that are looking for a home.
Great job everyone at Veterans United!
FIND ANOTHER COMPANY …. Quickly, run away from Veterans United. For a company that literally specialized in military families … they are ill equipped to actually handle the very common situations we are in because of the military and buying a house during those times. They treated my husband being deployed like some weird situation that never happens, and put it on me whenever they made mistakes… and then when they did actually apologize for something… that’s it. Nothing else. Now it’s my problem to deal with , or as the head of the team suggested just a few days before closing “I could walk away from this house” . 😡😡 I had SO many problems during the whole process , it made e the buying process horrific, down to even after closing I am still dealing with their lack of attention to details and mistakes . And they collect your money and move on , while you are left paying more than you were told and picking up the pieces. As if we military families need any more of this in our lives. When I choose to work with a company that is supposed to know the ins and outs of both the home buying process AND being in the military, I expect to feel supported and understood. They didn’t get it, and didn’t care when they messed up. I was bounced from so many people on a “team” , I didn’t even know I was working with a team until I had barely heard from the original person I was told would be my loan officer, and instead was dealing with someone who had no idea what she was doing. The LO finally stepped in when I asked for someone else because of all the issues I was having. And then she tried to put it on me , saying I “even said myself” that we were in a unique position. The unique position being one that thousands of families are in at this very moment. It was just WILD.
About a month after closing, I’ve now received an email with yet another mistake they made , that I will have to pay for , and they will not be held accountable at all.
Really truly mind blowing how awful this was all around, and I cannot believe so many people rave about this company . Maybe I just got a bad team or whatever, but I’m still trying to recover.
Just goes to show they have no respect for you no matter who you are, as long as they can take your money.
Never had any follow up from anyone above this team about our awful experience either.
Response from Veterans United
Adrian,
I am so sorry for all you've gone through and are still dealing with. I’ve asked a member of our Client Advocate team to look into this further. They’ll follow up with you directly soon to listen and gather any additional feedback you have. We’re here to help should you need anything moving forward as well. Don’t hesitate to reach out and we’ll do our best to make better what we can.
We wish you the very best in your new home. Thank you for letting us serve you all the same.
Sincerely,
Kendra, Client Relations
Veterans United made this entire process less stressful than it would have been otherwise. With the current economy, and housing market, Veterans United made getting our first home easier than we could have imagined
I will 100% reccomened veterans United to all my friends and new people I meet who are interested in buying homes
Krystal, Nicky, and Brayden were great to work with and made the process of purchasing a home with a VA loan easy. Very happy to have worked with Veterans United.
I have one concern: My understanding is that your clents are all former or current military members. I understand the Governments position is supporting the troops, We are not trained in Banking and RE Loan processing.Loan interest rates need to be as low as possible and a sharper pencil on the processing fees.You are assisting soldiers so that you can "sleep" soundly at night.
Regards,
Gale Nellans
Veterans United worked with me and help me secure my loan. Stephanie and her team went above and beyond for me and stayed in constant communication, especially when we got close to closing.
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I would recommend Veterans United to anyone of my fellow service members. The team was always on their heels, and they were so great at answering all my questions and adding clarity to the home buying process. I recommend using the app, it is very intuitive and makes sending documents 10x easier. Customer service is top notch and that takes a lot of stress from it all.
If anyone is considering purchasing a home, look no further!!!!! Veterans Untied is amazing!!!! Matt my boy and his team of experts were with me the whole way from the start to the finish line. If you’re a first time home buy and have no clue what do like me, or even if you’re a seasoned home owner they provide insight with all the ever changing house market!!!! Not only did they help me secure a GREAT LOAN 💸 they helped me pairing me up with the right realtor for my husband and I! I wasn’t in the dark at all! I knew exactly where I was in the process the whole time! I can’t rave enough about Veterans United and Matt Landis and his team! They went above and beyond for me and my family! It was a joyful experience not scary and overwhelming like everyone says!!!!!! I am beyond satisfied with the service and support I received from them! Ask for Matt Landis and he will get you squared away!!!! As for me and my family we are grateful and blessed enjoying our new home 🏡!
They're quick with responses and do their best to keep you up to date with changes.
Working with Veterans United was a breeze. I was moving from an overseas location and despite the distance and time difference, the VU team made everything easy. From applying for financing to securing home insurance, the remote transactions and interactions were headache free.
Veterans United helped us through the entire home buying process and really made it simple for my wife and I. I would recommend their services to all of my friends and family.
Nothing but good experience. I will always use VU.
