We had put off using the VA because we had heard that it was so strict and to many stipulations, making it almost impossible to get a loan. Not our case at all, just the opposite, we are in our home in record time. Thank you Rick Bridgeman and your team.
Thank you for all that you’ve done for us . Thanks for having caring people working in this company
Everything was wonderful! the only thing I would recommend is possibly having a list of all documentation needed before pre-approving the loan. This could just help speed up the process.
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Stephanie and Sarah was the best team to work with. They kept me in the loop and help me through every step of the process.
refi charges are ok, but can be better. otherwise everything great
This IS THE BEST PROGRAM AROUND WHEN IT COMES TO SUPPORT FOR VETS GOING THRU THE HOME BUYIG EXPERIENCE. Jeff Jones a satisfied customer!
All members of the team were outstanding. Thank you!!!
First, I want to give a special thanks to Cory Peebles and Hilary Albers. They were fantastic throughout the entire process from start to finish. My family and I encountered some challenges at the beginning of our home-buying journey. Cory and Hilary were there every step of the way, ensuring our interests were at the forefront of every situation we encountered. The VU team was attentive, reachable, and personable even after we signed our closing documents. This level of professionalism, expertise, and care is the hallmark of a great company that cares about its' clients/customers. I will give Cory, Hilary, and the VU Team my highest endorsement to other veterans looking for mortgage products. Thank you for everything, and I look forward to doing business with you again in the near future! NLP
Great team got everything done as laid out and told. Very helpful and knowledgeable.
Veterans United had a well-structured process for first time homeowners. Made my experience easy to do so.
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I really appreciate all the help from the team. You all really made this a smooth experience!
Overall, the process was good. Everyone was friendly and helpful. We appreciate the hard work everyone put in to make this happen.I would only say that collective communication and shared understanding could l have been better. The home buying process is stressful enough. It's even more stressful when there's 5 people asking things of you.There were times were the agent would ask for information. We'd give it to him. Then the loan team could call us at work asking for the same information. There were other times were we'd ask the loan team a question that we apparently weren't supposed to? However, there'd be no explanation of why.People seemed very hesitant to actually explain certain concepts we weren't grabbing. In addition, when questions were asked (by us), it felt like people were only listening to respond, not to understand.We wanted this experience to be one we could also gain a great deal of knowledge from. We feel we missed out a bit in that area. However, everything else went well.
The professionals that helped us throughout this process were amazing.
