Very professional and very knowledgeable about all things mortgage related.
On the ball. Totally professional,.
The whole process is smooth and fast.
Number one.
Gold Stars for the whole team.
Thanks y’all!
God bless.
We can't say enough good things about Veterans United! They were fantastic all through the pre-approval to the closing process. And their reps were easy to get in touch with and explained everything to us in an easy-to-understand way. We can't imagine what our mortgage experience would have been like if we had not been with Veterans United.
The whole team was great! Megan, Jared, and Kohlie were always easy to reach by phone, explained everything thoroughly, and were very patient with my questions and concerns.All of the work behind the scene was done quickly and thoroughly! The team worked hard to help show that our home was not in a flood zone and did not need flood insurance.
Every one was amazing , professional, and friendly.
He was amazing and always available to us. He was always quick to respond to any questions.
Easy to use online system, great tools, explanations and videos on any given topic. Plenty of people to communicate with when you need help. Staff answer texts and phone calls, return voicemails quickly. I had a great experience. Thank you VU!
Made the whole process easy, every time I had a question it was answered quickly.
Buying my first home with my fianc
The team that helped me was very informative and helped me through the process, despite a few hiccups, it was smooth like butter
I can't say enough good things about Veterans United Home Loans. They were so easy to work with and made the application process very simple. Everyone I encountered during the process was excellent! The customer service is outstanding! I will definitely use them again! Thank you so much Veterans United Home Loans!
They did a great job answering any questions I had while also communicating with my realtor
Look, loan officer was great, underwriter, not so much. Contradicting issues, I know they’re given strict guidelines but at same time I know interpretationsh differ. So telling me it’s needed ain’t quite true. You need proof of income, not necessarily my name on bank accounts, etc. the fact that I had to add my name to accounts that I didn’t want my name on pisses me off to no end.
Response from Veterans United
Hello Robert,
I really appreciate you calling this out, and I’m sorry the underwriting process left you feeling frustrated—especially when it came to the documentation requests and how they were explained. I can understand how being asked to change something as personal as your financial accounts would feel like too much, and it’s frustrating when guidelines feel like they’re being interpreted in ways that don’t quite add up.
It’s great to hear your loan officer was supportive, but I’d really like for my advocate team to take a closer look at what went on with the rest of your experience. If you're open to talking more about it, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out whenever it’s convenient for you.
