Great staff!! Keep doing what you’re doing.
The team was amazing and worked with us every step of the way. Really felt informed at all times and guided us well. We couldn't be happier with our new home and team backing us up!
Someone from the team informed my charter title company to remove an important document that I signed because they assumed I would not have the money. I did not appreciate this at all as I would have assumed all the risk not your team. Please do better for the next person.
Response from Veterans United
Hi Tatyana,
I’m really sorry to hear about your experience. That situation sounds frustrating and stressful, and I completely understand why you'd be upset. Your homebuying process should feel smooth and transparent, and it sounds like we missed the mark in this case.
My team would really like to get more information so we can look into what happened and make sure this doesn’t happen to others. If you’re open to talking more, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but if you reach out outside those hours, we’ll respond as soon as we can.
I appreacite all Vetrans united teams member efforts. I admit it that my buying home choise would have been alot difficult if I had appointed another agants.
Dan salters, Kayla, and their team made my dreams come true with my first home purchase. It was a scary process, but they manage to help guide me through the entire process. I’m glad I got my loan with this excellent team. They didn’t have to rush, but through their hard efforts, they help closed on the exact date promised.
Very smooth process. Everything went fast and as planned. communication was on point. Preferred contact methods were utilized and all quiet times were respected. Marty and his team are now my preferred people to work with.
This was my third Mortgage through Veterans United Home Loans. Every time has been made so simple and easy for me even while transitioning from Active Duty to retirement, and while purchasing a home after changing jobs and moving to a different state. I will always use and recommend Veterans United Home Loans when purchasing a home with a VA loan.
I have had nothing but a outstanding experience with veterans united for setting me up with a great real estate agent who went far beyond to help us and guide us thru the process of purchasing our first home couldn’t have asked for a better team to help me thru this process
Everyone involved in this process and attached to my home buying team should be professionally recognized by your organization. You have a great group of people helping veterans with their dream homes and I am so impressed with the VU Team. Thank you all from the bottom of our hearts. My family and I are extremely proud of our new home.
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The whole team and Ben were great. When we hit a speedbump the team rallied and ensured that we finished when we needed to. I'm grateful for this whole team on making this happen for my family. I will continue to work with Veterans United in the future. Just please stop selling my loans to other organizations.
Mike Mange and his team are AAAA++++, they are the best of the best.
