The whole processed seemed to be slowed down by bureaucratic red tape, completely unnecessary. I had a loan concierge. Not sure what that is or his purpose. My loan specialist was nonexistent, and her assistant who seemed to be handing our loan was out of the office more than she was in. The whole process was way to slow.
Response from Veterans United
Hi Richard, We appreciate your comments immensely, and we know how tiresome it can be to tackle paperwork head on each day. It is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. We apologize that our service did not provide the personalized experience you expected throughout the process. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home. Please reach out to us if you would like to discuss your experience further.
Mr. Glenn Leach was outstanding, he answered all my questions and concerns immediately. He is the one that reached out to me to even tell me about the refinance and it's benefits to begin with. High recommend he's services to everyone.
Chris was very helpful with the process. I almost gave up at one point, but he continually reached out to me.
I want to thank Kris and his whole team, for all of their hard work and making sure we took full advantage of the VA loan benefits.
My team and team leader was the best. If ever needed I will call on Veterans United again and again. Great home loan experience.
Do yourself a favor use veterans United home loans, you’ll be glad you did. I am forever grateful.
My entire VU team was absolutely amazing Ben, Brooke, Lexi and Sarah were on point!!! made the process painless. absolutely glad I got to work with them
This is the place to get it done. The staff is beyond friendly and helpful. Their experience and knowledge is above the competition.
These guys are fast.
This doesn’t ask about the other people I’ve worked with, Buck & Lauren also assisted. I wouldn’t want them to go unrecognized. Thank you!!!
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Outstanding responsiveness from everyone at Veterans United and I would highly recommend for anyone deciding to move several states away to get a loan to buy a home! The online/Internet abilities add to the ease of the loan process too and it is very important that users are comfortable with a) Daily checking email by using email search for Veterans United emails once your loan application process begins and through final closing-your team at Veterans United will be working to get the job done and you as the client must be as responsive(I know this because my wife was a loan officer and it was she who ensured replies and response to requests and neither of us had ever used Internet only for a loan.) For example, photos of needed documentation can be uploaded from your tablet or smartphone which is much easier and faster than mailing or overnighting hard copies.
I have never bought a house on the market before, I fully believe that future real estate options for me, will be though the VA, thank you so very much
The staff of Veterans United is top notch! Their knowledge and system made my home buying process extremely fast and easy. The tools and tutorials that are available, along with a very knowledgeable staff; helped me understand and navigate each step of the home buying process. I couldn't be happier with the way my first home buying experience went!
