Literally felt like I was everyone’s first customer and nobody ever did this work before. More concerned with selling personal loans and making commission than closing on a house.
Response from Veterans United
Brion,
Thanks so much for your feedback. I'm incredibly sorry your experience didn't measure up to the level of service we're committed to delivering you. Our Client Advocate team is here to discuss how things went in more detail and we'd like to learn more. Your feedback gives us the insight necessary to take proactive steps for improvement with the appropriate loan teams and training managers on the floor.
We hope to hear from you soon and wish you the very best in your new home just the same.
Sincerely,
Kendra, Client Relations
It was an absolute pleasure working with Allen. I really appreciated his knowledge about the loan process and he didn’t make me feel less than. He motivated me to not give up and don’t give up on my dream to own a home.
I am so fortunate to have been gifted a team as great as yours. ESPECIALLY in this market where there is nothing but pessimism. The VA homeloan team handled business and never lost faith.
Justin and Taylor are the absolute best!! They are both so helpful, always available, knowledgeable, and upbeat. Their expertise relieved most of the stress we were feeling. We wholeheartedly recommend using them and Veteran's United. They saved us a lot of money and guided us through the process of purchasing our home.
Levi, Sarah, Jenny and the rest of the Team were always available, on top of everything and made it a smooth process over 6 months while trying to get an offer accepted in this cash investor heavy market. I would work with them again in a heartbeat.
They are pretty quick with answering questions and putting out information you need
Trust the process and ask questions and don’t be afraid to give too much information to help your loan team. They are professional and are willing to work with you and expect you to give it your all as we all should.
The team was always there when you call for question all the the to closing and post closeing making sure you have the information you need and they need to accomplish the goal
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My team was fantastic. They worked fast and relentlessly to close on my house through every twist and turn. The checklist list they use is extremely convenient and makes the underwriting process a lot less stressful. The communication was clear and consistent. To Nyk and his team, I would like to say thank you for all your hard work and dedication.
