Skip to Content

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
444,570 reviews
from Veterans like you… and counting!
98.2% would rec
to Veterans and their families
4.9 out of 5 Trustpilot logo
4.8 out of 5 Zillow logo
4.9 out of 5 Lending Tree logo
Navy
Army
Caring Easy Supportive Linda J., Marines
Army
Army
Army
Trustworthy Knowledgeable Streamlined Dan S., Air Force
Army
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 444,570 unfiltered reviews

Starting on Page 3369 of 14819. Return to Page 1 »

5 out of 5 Stars

Veterans United helped us navigate the home buying experience with the greatest of ease. They went above and beyond in assisting us in our purchase of our home. I’d recommend them to all veterans.

headshot image of Mike Wilson

Loan Officer: Mike Wilson

NMLS# 1530897

5 out of 5 Stars
headshot image of Chris Primmer

Loan Officer: Chris Primmer

NMLS# 1054596

5 out of 5 Stars
headshot image of Ryan Kawelaske

Loan Officer: Ryan Kawelaske

NMLS# 1698477

5 out of 5 Stars
headshot image of Amy Haines

Loan Officer: Amy Haines

NMLS# 2172313

5 out of 5 Stars

Veterans United is our go-to for any of our future home purchases. It is by far the easiest process we've ever experienced in purchasing a home. This was our second home through them and it was great. We could not have asked for a better experience.

headshot image of Hanna Schwartz

Loan Officer: Hanna Schwartz

NMLS# 2047259

3 out of 5 Stars
headshot image of Nick Kundert

Loan Officer: Nick Kundert

NMLS# 1000911

1 out of 5 Stars

Response from Veterans United

Lud,

I’m sorry we didn’t quite hit the mark. In case you didn't know, our Client Advocates are here to support you if you’d like to further discuss your experience with us. Your feedback keeps us know where and how we can do better. If we can help make you feel, we’re here for that, too.

You can talk with the Client Advocates from here forward even after closing. Please reach out whenever you need us.

Sincerely,
Kendra, Client Relations

5 out of 5 Stars

Awesome team!

headshot image of Matt LaTorre

Loan Officer: Matt LaTorre

NMLS# 1054084

5 out of 5 Stars
headshot image of Mark Dischert

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars

Super team.

headshot image of Terri Behrens

Loan Officer: Terri Behrens

NMLS# 1122291

5 out of 5 Stars
headshot image of Matt LaTorre

Loan Officer: Matt LaTorre

NMLS# 1054084

4.5 out of 5 Stars

Shawn was great. Janice McBee was really a lot of help. She knew I was getting frazzled and she stepped in and walked me through what was needed.

headshot image of Shawn Workman

Branch Manager: Shawn Workman

NMLS# 169957

5 out of 5 Stars

Great process. Everyone involved was very attentive and kind. Made the process super easy.

headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
headshot image of Jake Wood

Loan Officer: Jake Wood

NMLS# 2286607

5 out of 5 Stars

The best team all around! I’ll definitely recommend to others 🤍

headshot image of Kelsey Allen

Loan Officer: Kelsey Allen

NMLS# 1947880

5 out of 5 Stars
headshot image of Zach Roberts

Loan Officer: Zach Roberts

NMLS# 1200238

4 out of 5 Stars
headshot image of Robyn Powers

Loan Officer: Robyn Powers

NMLS# 2150709

5 out of 5 Stars
headshot image of Aaron Madrid

Loan Officer: Aaron Madrid

NMLS# 1161632

1.5 out of 5 Stars

Response from Veterans United

Luis,

I appreciate you writing. Our Client Advocate team is here for you when things don’t go as planned. We're here to help if you'd like to discuss any lingering questions or concerns. Please reach out when you need us. We'll be here for you.

Sincerely,
Kendra, Client Relations

1.5 out of 5 Stars

Brittney Christian had a difficult time receiving documents from our employer’s respective HR departments and our realtor. Her email address was not able to receive documents. Therefore, she repeatedly asked for information that was already submitted to her multiple times. She did not offer an explanation for the insistent confusion. She also did not return voicemail messages or respond to emails.Randy Groner was satisfactory to work with. He did return voicemail messages.Eric was satisfactory to work with. It was easier to reach him compared to the rest of the loan team. He did not always have the answers, but he reached out to the rest of the loan team and searched for it. I suggest better communication amongst his team so he is up to date.Mike was our home insurance point of contact. He was excellent. He explained everything thoroughly and answered our questions. He was easy to reach by phone and email. He was up to date with the rest of the loan team and ensured we were good to go for closing.Every time we submitted documents, new ones were requested. Our closing date was three months later than anticipated because it seemed as if the Veterans United loan team were unaware of which documents were required to close. They would turn around and tell us they needed something else. It would have been a faster sale/buy if they shared what was required from the very beginning of this process so we could get the documents to them earlier.At the day of closing, our realtor, the lender, and us tried to reach the loan team. We called four different people. No one picked up the phone. The loan team was aware of our closing date and appointment time. We spent an extra hour at the attorney office waiting to hear back from Veteran’s United if everything was approved on their end for us to leave. This entire process was frustrating and disheartening as our lives were held hostage for five months waiting.

headshot image of Eric Hermann

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars

GREAT TEAM, AND I WOULD CERTAINLY WORK WITH ALL OF THEM AGAIN! :)

headshot image of Daren Bodine

Loan Officer: Daren Bodine

NMLS# 1222289

5 out of 5 Stars

Great experience! Change nothing!

headshot image of Eli Ahn

Loan Officer: Eli Ahn

NMLS# 1864503

5 out of 5 Stars

This seemed to be a rather difficult purchase, but Chance and his team jumped through every fiery hoop, keeping me informed every step of the way. Thanks guys!

headshot image of Chance Mullins

Loan Officer: Chance Mullins

NMLS# 1247905

5 out of 5 Stars
headshot image of Justin Burri

Loan Officer: Justin Burri

NMLS# 1828297

5 out of 5 Stars
headshot image of Ashton Zeigler

Loan Officer: Ashton Zeigler

NMLS# 1117978

4.5 out of 5 Stars
headshot image of Britney McMurry

Loan Officer: Britney McMurry

NMLS# 1665781

5 out of 5 Stars
headshot image of John Parker

Loan Officer: John Parker

NMLS# 996540

5 out of 5 Stars
headshot image of Nicole Culbertson

Loan Officer: Nicole Culbertson

NMLS# 1190796

5 out of 5 Stars
headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
headshot image of Wes Dyer

Loan Officer: Wes Dyer

NMLS# 1945043

Show Relevant Reviews

See more from Veterans like you

Filters by state
Filters by branch of service
Filters by type of loan

Back to Top