It started out great with Veterans United. I am building a new house (most of it myself) and I had different construction loans with local banks to fund the construction. Veterans United advertises a "construction loan to perm VA mortgage" on their website, which interested me. I told them everything that they needed to know about my self-build (cost, invoices, loans to be paid off/etc and they said that it all made sense and they do this all the time). Long story short, it took me 4+ months to actually "close" with them, meanwhile my interest rate went up more than 2 full points. I was scheduled to close on 3 seperate occasions, only for Veterans United to pull the plug at the last hour because they did not have their house in order. They couldn't agree between their various internal departments (closing, underwriting, etc) and made numerous mistakes that cost me $. They had to find new title companies on multiple occasions because they did not take the time to all review my loan application and understand the details. This is not a company to close with if you have anything out of the "norm" because they are more focused on quantity over quality.
Response from Veterans United
Lucas,
I am so sorry we let you down and appreciate the time you took to share this. If you'd like, our Client Advocates are here as an extra line of support for you when things don't quite go as planned. You can reach out anytime to discuss your experience and we'll be here to listen and help however we can.
Sincerely,
Kendra, Client Relations
We are so thankful for Veterans United! they really made it possible for our dream of being homeowners to come true. My family is so happy in our new home, and it wouldn't have been possible without the amazing team at Veterans United.
Throughout this process ,Rachel and her team have made this experience very graceful. I will never forget either of you!! I would definitely recommend Veterans United to my friends and family!!! Keep up the great work and have a wonderful holiday!!!
It's nice to see the Veterans United commercials and we are able to say "They are telling and selling the truth when it comes to home buying for veterans." A lot of claims are just that claims as opposed to reality. Our team lived up to everything as advertised. A 6 out of 5 stars.
Thank you all for support and appreciate your service, therein and afterward. Forward! Always.
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Taylor was wonderful to work with too. However, Kelly and Fallon made our first time home buying experience a breeze and really enjoyable. Thank you guys for such a great experience!
Team worked well and had good communication.
I think it was shady business not telling me the gas was shut off at all during negotiations there was a month and a half to tell me and now it's 40
Very Professional Team....
Having bought bought a home all by myself, I am so very glad that I had all the support I needed. My first time sleeping on my new home was the most sleep I’ve had in months!Thank you for everything!
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Experience first-hand why 352,897 homeowners give us a perfect score!
Veterans United provided us with consummate professionals that handled every aspect of finding and purchasing our new home. Their dedication to ensuring that we found the perfect home in the ideal place made all the hard work of applying for a significant home purchase easy.
The Veterans United website was easy to navigate, and every task was easy to accomplish with the tools provided.
Great Service all around.
