If you’re pursuing a VA home loan, Veterans United will probably take good care of you. If, however, you’re pursuing a conventional home loan, I recommend going with another lender.
Response from Veterans United
Thank you for being honest with us about your loan process, Matthew. We learn the most when we listen to our clients, and we hope to learn even more from you soon. Our Client Advocate team is available to talk about what may have created confusion, delays or miscommunication for you during your process. It is our goal to use your feedback to improve the service for folks down the road regardless of loan product type. We would love the chance to discuss further with you and explore ways that we might improve our customer service in the future.
At first the dashboard seems very un-individualized… but after you register it makes the process seemless!
Overall was very happy with the experience.
I would highly recommend veterans united!
Great experience for me this was my first VA purchase. Glad that I was finally able to use my loan benefits. Thanks for the journey.
Honestly, Veterans United is OUTSTANDING and #1 in my book. Thank y’all for all that worked with me.
I'd just to thank VU for helping me get into my home.
Veterans united was amazing every step of the way on our home buying process!!
The best option to secure a VA home purchase loan for veterans and service members. They would help you to close a VA loan in less than 3 weeks
Smoothest loan I have ever completed
I couldn't have asked for better customer service.
Veterans United helped us like they were family. They had answers to all our concerns and worked diligently to keep the home loan process smooth and on track.
Fast process and kept me updated throughout the process
They waited to the last couple days before asking multiple times for additional information to secure the loan…keeping you suspense all the way to the end. We had already boxed up everything we had ready to move and we had to search through boxes trying to find information that that they could of asked for up to the last week.
And I thought getting a loan through them would be easy since my last loan was through them and I have an excellent credit rating in the the 800’s.
Response from Veterans United
Thank you for taking time to communicate your feedback, Michael. A member of our Client Advocate team will be researching this further to determine what our team may do in the future to maintain excellent service. While we cannot make up for the fact that expectations were not exceeded, it is important that we always look for ways to improve for future customers. If you wish to share more information, then please feel encouraged to contact us for further support.
VU team assesses the realities of the veteran and addresses every issue and delivers a successful experience. We are people to them, not just another number, Their humanity, patience, and knowledge are assets of a force to reckon. Thank you for helping me achieve this lifelong milestone.
Thank you.
