The overall process from me putting in my offer to close was rather quick and I appreciate the team very much for getting me done in 22 days including weekend(s). There have been some hiccups with agents so I think that is nearly in the nature of real-estate agents across the board. But I ended up with one that got me to the finish line with only one day of showings, as I tailored my list, having the benefit of knowing the general areas I wanted to be in. So I am not in love with VU Realty program, but it was helpful to have the option of not having to do search for agents on my own, it would be better if you are given a condense list based off your needs and time frame so it does not seem like you have a generic list of agents thrown at you that may or may not want to do the work. That could make a smooth sale really stressful.
I just can't explain how.much I appreciate the service that was provided.
I had a wonderful experience with VA United.#1 Fantastic communication skills in the loan process. I praise you for your superb customer service and support.
#2 Your software is just awesome! it was so great to know what you need and where we are in real time.The only thing I wish we could improve is the rate. We qualified for a lower rate at a different institution. Unfortunately, we have not heard from the bank in a timely manner to match the price. It was worth the effort because the loan process with VA United was seamless. Cant praise enough your wonderful system and customer service support. I've had 6 loans in my lifetime, and this one is by far the best!
VU had a very personalized and local approach to our home loan. They know the area well and are familiar with the laws and policies that a larger lender might miss. Their website and documentation system is very simple. We were informed every step of the way.
Very easy to work with. The team held my hand through the entire process. Will definitely recommend them and use them again.
Thanks for all the help guys!!
The whole team was great
This may have been my first house but I couldn’t imagine working with a better company. Wish the numbers for this survey were higher than 10!!!
Veterans United as a staff are great.
To Mike and his team, it has been said that one of the reasons people don't write thank you notes more often (among other things) is that they don't feel they can find the right words to express their appreciation. I just don't know where to begin, but I guess I can start with a thank you. Thank you for all the hard work and dedication. We are beyond appreciative for your excellent professionalism involving the entire process of obtaining a mortgage on our new home. You made things go smoothly and eased my fears when I had doubts. I'll sure try to recommend my fellow vets who are shopping for homes. It has been a pleasure to work with such knowledgable and dedicated professionals. You guys rock! Sincerely, Subrina Persaud and Chris Figat.
Joel was great. Was at ease when talking to him. Everything felt good. Had faith that he knew what he was doing.
Very satisfied with the service given.
Tanner and the team went above and beyond to ensure this was a smooth process. Tanner kept us informed from start to finish and always made himself available if we had any questions, no matter the time or day. Tanner is a true professional who strives to ensure customer satisfaction is a top priority.
Thank you to Tanner and the rest of the team for making our home buying experience pleasant and enjoyable.
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Will be using Veterans United for the next home loan Lord-willing!
Wonderful to work with and are with you every step of the way.
The team was incredible and walked us through everything involved in buying our home. In moments where I was confused or uncomfortable they took the time to clarify on any question I asked.
The absolute best service and even though they are half way across the country, my team had my back, answered all my questions and offered helpful tips for me as a first time homebuyer!I cannot recommend them enough!
