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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

428,139

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 428,139 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Chris Hill

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars
Would Recommend

Thank you and I highly recommend this team to get a house bought or sold!

headshot image of Ross Deeken

Loan Officer: Ross Deeken

NMLS# 1954658

5 out of 5 Stars
Would Recommend

None

headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

5 out of 5 Stars
Would Recommend
headshot image of Aimee Hall

Loan Officer: Aimee Hall

NMLS# 361642

5 out of 5 Stars
Would Recommend
headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend

The process went fairly quickly. It’s best to ask as many questions as you can so you fully understand what needs to be done and when. Being prepared is in my opinion the easiest way to ensure things go as planned. Veterans United made sure I was taken care of and up-to-date on any new pieces of information.

headshot image of Austin Jones

Loan Officer: Austin Jones

NMLS# 1895254

5 out of 5 Stars
Would Recommend
headshot image of Billy Abney

Loan Officer: Billy Abney

NMLS# 202563

3 out of 5 Stars
Would Recommend
headshot image of TaTianna Thomas

Loan Officer: TaTianna Thomas

NMLS# 2111142

5 out of 5 Stars
Would Recommend

Overall experience was fantastic! There was a small issue of communication that can improve with staff (not Brandon), but I also tend to get impatient when stressed, they did get back to me explaining the issues/questions I had. Stressful process and VA United made it pretty seamless and easy

headshot image of Brandon Worthington

Loan Officer: Brandon Worthington

NMLS# 1563972

5 out of 5 Stars
Would Recommend
headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend
headshot image of Evan Oswald

Loan Officer: Evan Oswald

NMLS# 1450502

5 out of 5 Stars
Would Recommend
headshot image of Mystle Schellhorn

Loan Officer: Mystle Schellhorn

NMLS# 1698291

3 out of 5 Stars
Would Recommend

Veterans United made it easy to get into the house we wanted.

headshot image of John Schnurbusch

Loan Officer: John Schnurbusch

NMLS# 1813273

5 out of 5 Stars
Would Recommend
headshot image of Seth Thompson

Loan Officer: Seth Thompson

NMLS# 1206491

5 out of 5 Stars
Would Recommend
headshot image of Wendy Pulliam

Loan Officer: Wendy Pulliam

NMLS# 1200036

5 out of 5 Stars
Would Recommend
headshot image of Janet Bowe

Loan Officer: Janet Bowe

NMLS# 1161486

0.5 out of 5 Stars

Veterans United is a good company in concept. I have closed on 4 homes. Each time my net worth and credit has grown significantly. This time I had the best credit I have had in my life and a very strong buyer. I say this because this was the most invasive and disorganized home loan process of all times I have closed. I am currently deployed and was up front about that and asked if this process was feasible from a distance. I was assured we would be fine I gave them 2.5 months to work with. Very little communication for the first month. The second month was very much constant communication. I provided above and beyond what I have ever provided, but they wanted even more. To the point it felt targeted or disorganized. We are a dual military family, and they just couldn't comprehend why my husband and I might be living separately. They asked very invasive questions that really had no place in the home buying process. I have nearly perfect credit, been in the military over 10 years, equity, and was $200k below my preapproved amount. I couldn't always access my computer and they would demand requirements that were either not necessary or they could have obtained using a little common sense. It really felt like they had never worked with Veterans. The night before I was supposed to close, they said they couldn't prove I was a Captain and need an email from my boss before I could close (mind you they have multiple documents proving this) and that this was the ONLY way I could close (I have an O-6 for a commander, they are not always available). I questioned them and the loan coordinator Cortne told me that was federal legislation. That is simply not true. Employment verification may be, but what they were doing was not. They are disorganized at best, and I am honestly surprised I made it to closing. The title company couldn't believe this lender and said they had never had such a poor experience with a lender either. I have actively told multiple Soldiers about this experience, and I don't think this is the same Veteran friendly company USAA is to Soldiers.

Response from Veterans United

Courtney, it is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible, though we do understand that it can feel invasive. We also understand how the home buying process can be frustrating, especially when needing further confirmation of information from your employers (even if that employer is the military). As you know, there are regulations that must be met in these situations and we have experience leading customers through the process. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours We are committed to finding out what may have caused you to feel this way and to ensure a better experience for future customers. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us and our client advocate team.

5 out of 5 Stars
Would Recommend
headshot image of Chelsea Perkins

Loan Officer: Chelsea Perkins

NMLS# 1955996

4.5 out of 5 Stars
Would Recommend
headshot image of Celina Mowrey

Loan Officer: Celina Mowrey

NMLS# 378964

5 out of 5 Stars
Would Recommend
headshot image of Vince Bentinganan

Loan Officer: Vince Bentinganan

NMLS# 1987234

5 out of 5 Stars
Would Recommend

If you are looking to get a mortgage, I highly recommend Veterans United. They maintained a constant contact with me, informing me how the transaction was progressing and what was needed from me. Tina Wiggins, my loan officer, was so very helpful. She made the entire process run smoothly and pleasantly for me.

headshot image of Tina Wiggins

Loan Officer: Tina Wiggins

NMLS# 1411098

5 out of 5 Stars
Would Recommend
headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend
headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars
Would Recommend
headshot image of Jimmie Draper

Loan Officer: Jimmie Draper

NMLS# 1790144

5 out of 5 Stars
Would Recommend

would do business with her again

headshot image of Kaylee Wyckwood

Loan Officer: Kaylee Wyckwood

NMLS# 1564827

5 out of 5 Stars
Would Recommend

As someone on shift work, they were very accommodating and made the process as smooth as it could be.

headshot image of Todd Keicher

Loan Officer: Todd Keicher

NMLS# 447595

4.5 out of 5 Stars
Would Recommend

If there was anything I'd add, it'd be an intro speech to every first home buyer about the timeline/events. If the loan officer or a representative could key in these events and forewarn the buyer of things happening in the background when they happen. I was at a few time caught off guard with several steps of the process along with some time where it was just radio silence

headshot image of Sam Carmack

Loan Officer: Sam Carmack

NMLS# 1524886

5 out of 5 Stars
Would Recommend

Very easy process, if you do what they put in your “to do” list in a timely manner, they work very hard to get you in your dream home.

headshot image of Danielle Stiers

Loan Officer: Danielle Stiers

NMLS# 1827546

5 out of 5 Stars
Would Recommend
headshot image of Kelsey Riggs

Loan Officer: Kelsey Riggs

NMLS# 1884444

5 out of 5 Stars
Would Recommend
headshot image of Tommy Purk

Loan Officer: Tommy Purk

NMLS# 1222488

More Reviews

See all 428,139 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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