Veterans United is an awesome resource for Veterans buying a home. They are quick to respond and so very helpful in guiding one through the loan process. They were there with us every step of the way, making it very easy for us to buy our home. We are so pleased with their service. They feel more like family than a lender.
Response from Veterans United
Riley,
Thanks for your feedback. I'm sorry to see your experience didn't quite meet expectations and we'd like to learn more. Our Client Advocate team is here to discuss how things went in more detail if you like. Your feedback gives us the insight to take proactive steps for improvement with the appropriate loan teams and training managers on the floor.
We hope to hear from you soon and wish you the very best in your new home just the same.
Sincerely,
Kendra, Client Relations
Veterans United was awesome during my home buying experience! Great team and systems that work great for prompt financing and beyond! Outstanding experience! Thank you so much!
Underwriting seemed obsessed with poking holes in solutions. Poor communication on most things. Did not seem to have a firm grasp on how to do business in NY. Closed a month late due to nonsense.
Thank you for all your hard work helping my family and I buy our first home! We appreciate everything! I will be recommending Veterans United to other shipmates!
Look. This was my first time buying a house, and if I had to have gone it alone, I would have quit about 4.2 days into the process. VU and team handled 92.7% of the heavy lifting, and I still found time to whine about the little bit I had to do. I can't imagine all the shenanigans that go on behind the scenes to make this magic happen, but damn if y'all don't make it look easy. No regrets, all positive, would go beyond "recommend" all the way to "The only reason to use anyone but VU is that you love suffering in agony while your friends laugh at your bad decision." Those are the facts. You have no excuses. Use this team.
The team at Veterans United Home Loans made my home buying experience very Smooth and in a timely manner. I would highly recommend them to anyone going thru this trying experience
They stay with you as long as it takes to sale your home are trailer and finding a house to live in. Thanks a lot
I would definitely recommend Veterans United to any of my fellow veterans out there with the process of purchasing a home!
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To All Veterans who is planning or thinking about applying for VU Home Loans. I urged you to. I was scared and unsure however going through this process and experience it for myself. It was easy. The only advise I recommend is get your documents ahead of time, your credit history is in order, DTI is Low and you have enough saved up just in case. I have nothing but great and awesome feeling of making that decision and trusting VU Team to assist me. At the end of May 2022 I started the process and now 6 July 2022 a First Time Home Owner.
Response from Veterans United
Robert,
We sincerely appreciate your feedback. I'm sorry your experience was not the level of service we're committed to delivering you. A member of our Client Advocate team is going to be reaching out to talk with you so we can learn more. It's imperative for us to improve where we fell short during your purchase to ensure no other Veteran shares the same experience going forward.
We hope to talk with you soon and wish you well just the same.
Sincerely,
Kendra, Client Relations
