I will never use your service ever again and I will make sure to tell everyone I can the same. The level of unprofessionalism and incompetence was unbelievable and made me feel as if they had never done this before. They almost cost me my house and the amount of stress they caused shortly after my mom passed away from a brain tumor was unacceptable. By far the worst experience I have ever had, or even heard of anyone else having when buying a house. Save yourself a ridiculous amount stress and hardship and use litterally any other lender you can find.
Response from Veterans United
Hi Ryan, first our condolences on the passing of your mother and thank you for keeping us in the know and for sharing your experience. We understand the stress involved when an unexpected complication delays a home closing. We are dedicated to making clear requests and assisting customers and while there are aspects of the loan process that can only take place once all conditions have been satisfied; it is important that we take all feedback into account and look for ways to promote an excellent customer experience. Providing helpful and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail.
The best interest rates I was quoted and incredibly customer service! They made buying a home easier then I could ever imagine.
I would recommend to another veteran
Taylor Love, Kelsey Singleton and Ashley Pantaleo were also a joy to work with!
Veterans United provided me with a great team and a wonderful realtor for my home buying experience. They all worked hard and in a timely manner to get me closed on my home. In the future, I plan to use Veterans United for any additional home buying experiences.
Working with Veterans United was an honor. I have owned three homes and gone through the loan process previously. Hands down, Veterans United Home Loan has been the BEST to work with. Amy Carder and her Team (Jason, Shan, and Nicole) went above and beyond to ensure my loan process was as painless as possible and a very memorable success. Their genuine commitment, care for me as a Individual (not just a loan file), professionalism, timely response to handling actions and addressing questions and concerns and successful closing was extremely superior! I am beyond blessed, humbled and thankful to be a Veterans United Customer. I unquestionably recommend Veterans United to other service members. Their mission statement and commitment to serve was verified.
Respectfully submitted, L. Parker
I would HIGHLY recommend Veterans United to anyone who may be looking to buy. This was absolutely the easiest purchase I have EVER made. Each person involved kept me up to speed and made the entire process very easy and pleasant. Absolutely second to none!
Enjoyed working with everyone. Everyone was friendly and did a wonderful job. Greatly appreciated everything they did to help me get my new home. Thanks a million.
I was very happy and pleased with the entire loan process from my initial phone inquiry to closing. I was very intimidated with this entire process in the beginning and thanks to my entire team I was very comfortable and confident at the end.
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From the very beginning of the home buying process, I was treated as if I mattered. No question seemed unimportant. Everyone on the team was friendly and also professional. I would never have been able to secure a home if it were not for Veterans United and my home buying team. Much thanks and appreciation.
We now have our forever home, thanks to Veterans United.
