I am so grateful for Veterans United and their team of professionals who were able to finally help me and my family get a great deal on a home of our own. They made the process comfortable and convenient, and were always on hand to answer any questions. Thanks for providing a quality customer service!
We would recommend this lender if you want to be treated well, looked after and dealt with honestly and fairly. The fastest and easiest loan we’ve ever gotten.
I was less than impressed with the company's organization. Multiple times I had to send information twice to two different representatives. The closing agent was unavailable during closing. The cash to close was also incorrectly calculated twice.
Response from Veterans United
Hi Gannon, we thank you for sharing your feedback openly and for giving us an opportunity to learn more about your experience. One of our Client Advocate team members has already begun to research your comments, and we determining if a coaching opportunity is needed. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We are committed to finding out what may have caused you to feel this way and to ensure a better experience for future customers.
Highly recommend!
Veterans United is absolutely the way to go for VA loans. I had initially worked with a few other banks as I was shopping for the best rate. When it comes down to it, Veterans United knows the VA loan system inside and out, and we had a very specific situation we had to deal with since we are retiring from the military and moving across the country to our newly constructed home. All kinds of pitfalls that other banks ended up wrapped up on. I came to Veterans United and they navigated our specifics with ease! Absolutely outstanding customer service. There is a reason these guys close some of the largest numbers of VA loans per year, they KNOW how to do it, and they do it well!
Thank everyone so much for this wonderful experience!
For anyone looking to refinance or purchase a home, this Company should be at the top of your choices.
Veterans United, Devon Cassady and Lauren Ross, worked tirelessly to get my rental property refinanced. Even when I gave up, they pushed forward until they got it done. They were even able to get me an awsome interest rate in spite of all the obstacles that kept popping up. If you are looking to refinance, this is the team that you want on your side.
I would highly recommend Veterans United. I initially just started by wanting to know how much I qualified for as I started searching for a home, and the team walked me through every step of the process. It truly eased the stress associated with buying a home.
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Always a great experience, Mike and his team are very helpful and make everything flow smoothly.
Great job everyone! Thank you so much
