Our refinance process took longer than expected. But, our loan specialist, Rick Bridgman, got us through hurdles we encountered along the way. For future reference, following up and keeping on top of the loan process is recommended to avoid falling through the cracks.
Highly recommended
Thank you once again in helping all who served this United States Armed Forces.
The one thing that can make or break a real estate transaction is the coordination team. When all pieces are working promptly and effectively, you can get awesome results. The team Eric, Brittany, my Agent Imani, and I created was incredible and we worked together to see this transaction through.
Melissa is a great asset to the Veterans United team! She really helped us with our items and what we needed to submit. I would give her a 11+ as well.Wonderful experience.
I will recommend Veterans United to all of my friends looking to purchase a home. I did not think the entire home buying process could ever be as easy as it was using Veterans United.
Thank you to everyone who helped with this home purchase. Alex, Madison, Kellie and Lasar were exceptional. This was a great first time home purchase and I will definitely work with them again should I be in the market to buy a home again. We are so Thankful!! 👍🏾
I’m more than satisfied with the benefits veterans United provides to all veterans and will recommend these services to all my brothers and sisters in arms
This is truly the way to go. There are a ton of options when buying a home but Veterans United made this process effortless. From their app software to their personal costumer service, it was all incredible. I would easily do this again for my next home.
I would recommend Veterans United as they were very helpful with purchasing a home. Their interface/website was very user friendly and the specialist kept you informed throughout the process.
Veterans United has the teams set up for anyone that is trying to buy a house. Everyone that I dealt with (over the phone or email) was just so nice and the courtesy was outstanding. I cant thank my team enough for everything they done in dealing with me. Very professional and very Bad Ass. They Rock
We settled on Friday, December 17 with the funds scheduled to be disbursed on Wednesday, December 22. Followed up with James Vance of Lance's team re: disbursement timing and why neither our old mortgage or us had received payment. His response, "Title should have everything needed to send payment. You may have to reach out to the Title Company to check with them!" Felt like we were left high and dry without an advocate. We did reach out to the Title Company as he suggested but the response too was unsatisfactory. As of today, Monday December 27 no disbursement has been made.
Response from Veterans United
While we certainly understand your frustrations Patrick, we are not in control of county offices. After further investigation on your behalf, our teams discovered and contacted you to provide that the county office was closed for the holidays until the 27th. Thank you for taking the time to speak with one of our client advocates and it is our hope that all disbursements will proceed once normal business hours are back in operation. While we cannot hold ourselves accountable for the actions of others, we do appreciate your calling attention to this aspect and we value your feedback. Please reach out to us for additional support.
Everyone there at Veterans United is the absolute best, they take care of Veterans in a way that can not be matched. Thank you for all you do.
Please be prepared to provide all your Financial and personal information to make the process easy and less painful. Thanks for your Time.
Good luck getting clear directions or proper responses when you have an issue with the home your trying to buy.
Response from Veterans United
Thank you for sharing your experience, Mark. Our commitment to providing excellent service means that your feedback is valuable. We apologize for any time that you felt we could have done better. Our Client Advocate team will use your comments to ensure we are considering ways to improve, and we hope your new home serves you well in the future.
