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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

428,206

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 428,206 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

I was skeptical after reading some negative reviews but I took the chance. I was completely surprised how easy they made the entire process from signing documents online and their website made it easy to upload documents to them. Thanks Veterans United!

headshot image of Anna Denietolis

Loan Officer: Anna Denietolis

NMLS# 1076832

5 out of 5 Stars
Would Recommend
headshot image of Jack Burris

Loan Officer: Jack Burris

NMLS# 1933973

4.5 out of 5 Stars
Would Recommend
headshot image of Anna Denietolis

Loan Officer: Anna Denietolis

NMLS# 1076832

5 out of 5 Stars
Would Recommend

I can't say enough great things about Veterans United. They are like family, and their dedication to helping veterans live the dream of owning a home, is unprecedented. I want to thank each of my team members for helping my dream become a reality. You guys ROCK!

headshot image of Jeremy Henry

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
Would Recommend
headshot image of Kevin Reichert

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars
Would Recommend

11/10 would recommend for any veteran

headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend
headshot image of Dava Turk

Loan Officer: Dava Turk

NMLS# 1812721

4 out of 5 Stars
Would Recommend
headshot image of Larry McGallagher

Loan Officer: Larry McGallagher

NMLS# 1464194

4.5 out of 5 Stars
Would Recommend
headshot image of Karol Hart

Loan Officer: Karol Hart

NMLS# 1202012

5 out of 5 Stars
Would Recommend
headshot image of Nicole Culbertson

Loan Officer: Nicole Culbertson

NMLS# 1190796

5 out of 5 Stars
Would Recommend
headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend
headshot image of Mike Revis

Loan Officer: Mike Revis

NMLS# 2007662

5 out of 5 Stars
Would Recommend
headshot image of Aaron Chisum

Loan Officer: Aaron Chisum

NMLS# 1520505

5 out of 5 Stars
Would Recommend

Overall the Loan Team was outstanding! From start of mission to end of mission. Everyone I dealt with was very professional and very knowledgeable with the task at hand.
I would highly suggest to any Veteran to seek out this team.

headshot image of Madison Yant

Loan Officer: Madison Yant

NMLS# 1927322

5 out of 5 Stars
Would Recommend
headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Would Recommend

Second time with Veterans United… I highly recommend them.

headshot image of Jimmy Stranz

Loan Officer: Jimmy Stranz

NMLS# 1031713

4.5 out of 5 Stars
Would Recommend
headshot image of Charlie Holsten

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
Would Recommend

The mobile notary did a fantastic job too by explaining the loan and my rights as a consumer. She was very kind, patient and informative during my time so timing the loan documents with her. As a consumer I would feel very comfortable and happy to hire her if I were an employer. Thank you!

headshot image of Derek Kriegshauser

Loan Officer: Derek Kriegshauser

NMLS# 954436

5 out of 5 Stars
Would Recommend

That Mia is a great service. The team has the out most respect for its customers through every step. Always make sure you felt that your concerns questions and feeling were all out above all else. They always return called and answered emails that same day or the next.

headshot image of Luke Thurman

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
Would Recommend

Awesome company

headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

The house buying process is excruciating but Veterans United made it easy and seamless. My team couldn’t have been any more attentive or understanding. They were all positive lights in such a stressful journey. Thank you again all.

headshot image of Stephen Erickson

Loan Officer: Stephen Erickson

NMLS# 1421194

5 out of 5 Stars
Would Recommend
headshot image of Brian Flanigan

Loan Officer: Brian Flanigan

NMLS# 1068745

5 out of 5 Stars
Would Recommend

Veterans United takes care of you and make the process simple and easy for you

headshot image of Chris Primmer

Loan Officer: Chris Primmer

NMLS# 1054596

4 out of 5 Stars
Would Recommend
headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

2.5 out of 5 Stars

Poor underwriters. They couldn’t get that my new home would be my permanent residence, not an investment property - or my loan specialist just didn’t communicate well. It took 10 months to finally tell me my FHA loan was not up to their guidelines. They wanted a ridiculous additional 10% down payment. Maybe it was my loan agent that became the straw that broke the camel’s back, but my wife and I will not recommend.Didn’t read and/or communicate the appraisal letter of my house for his team, which screwed me a little. Didn’t read and/or communicate the eviction notice of the previous renting tenant that was leaving the home I was buying to live in to his team, which screwed me out of my 10-month long loan process. I give him props, he got me a conventional home loan within an additional month, but his figures were off by $10 thousand dollars, which misled my dad (the seller) BIG TIME out of how much he thought he would’ve gotten - you’d be mad too if you were missing $10k from what you were supposed to be receiving. He was condescending to my title agent, with a tone, asking her if she had even ever had experience with a situation like this before. To my knowledge, he never apologized or took responsibility for any of this. It’s November and we’ve had nothing but issues from him SINCE JANUARY. I will not do business with him or Veterans United again. We’ve had nothing but annoyance after annoyance.

Response from Veterans United

Hi Jonathan, thank you for providing more information about your home loan experience. Delivering exceptional customer service is important to all of us at Veterans United and we care a great deal about learning more from you on this matter. One of our Client Advocate team members is available to speak with you and discuss ways that we can improve for future customers. Please reach out to us for additional support.

5 out of 5 Stars
Would Recommend
headshot image of Courtney Jones

Loan Officer: Courtney Jones

NMLS# 1483086

5 out of 5 Stars
Would Recommend

we breezed through it as they had everything on file

headshot image of Max Carratura

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
Would Recommend
headshot image of Matt LaTorre

Loan Officer: Matt LaTorre

NMLS# 1054084

5 out of 5 Stars
Would Recommend

Our second experience in five years with Veterans United. Will always highly recommend and use this outstanding service! Smooth process, constant communication, and prompt, professional service!

headshot image of Allison Basnett

Loan Officer: Allison Basnett

NMLS# 824203

5 out of 5 Stars
Would Recommend
headshot image of Jeff Beasley

Loan Officer: Jeff Beasley

NMLS# 1810148

More Reviews

See all 428,206 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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