I will never finance through Veterans United again and everyone of my peers and subordinates will be advised to steer clear. VU repeatedly left me stressed and confused due to their overall lack of communication or unclear messaging. My home was successfully purchased but the only reason I went through with the deal was because I was PCSing and on a timeline.
Response from Veterans United
Hello Michael, we are aware that certain aspects of the loan process benefit from exceptional attention, detail, and communication by all those involved. Thank you for sharing your voice and for bringing this to our attention. We apologize that our service did not provide the personalized experience you expected throughout the process. It is our goal to provide consistent and personable communication to everyone we serve. Your comments allow our Client Advocate team to research further for learning opportunities. We are always looking for ways to prevent issues and create an outstanding customer experience. Please connect with us further to help us understand how we might look to improve and continue our commitment to provide outstanding customer service.
Veterans united home is on point...
Thankyou for taken the time with me and keeping me fully inform, and helping to getting my beautiful, home. Once again THANK YOU.
After 21 years of moving around every 30 months, VU was able to get us in our dream home. Lucas Hassemer and his team were always open, transparent, knowledgeable, and very responsive. 100% recommend.
Our experience was absolutely exceptional! From beginning to end the guidance and communication was one of the best we’ve experienced in our lifetime - it was a phenomenal experience!! Working with our team David Bruns, Ally Clark, Taylor Kelly and Shane Martin was an amazing! We can’t say enough how thankful we are to Veterans United for their exceptional service, guidance, communication and overall client service!
Everyone associated with Veterans United is knowledgeable, friendly, and willing (if not eager) to answer any and all questions you may have. If you ever need something or don't understand a part of the process, just ask. They are more than willing to help you so that you end up with exactly what you want/ need.
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I'd recommend any veteran to seek out VUb first. It was an awesome experience. They made it very easy. Lastly, they shower you with thoughtful gifts to remember them by. That's a lasting impression.
Veteran’s United is wonderful…use them and you will NOT regret it! VU has helped us purchase two homes and we couldn’t have asked for better service. They make the entire buying process as easy as it can be, and quickly respond to calls/texts/emails, day or night. All of the VU staff we dealt with were very kind and professional.
It was a wonderful experience and we are so happy with the outstanding loan team we had, it truly makes a difference when purchasing a home.
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The Homebuyer Tactical Kit is the equivalent of re-enlisting for 6 years and getting a 20 minute Blackhawk ride. I love the sock.
Like I mentioned before I have a couple of friends whom might want a good 🏡, I would be very happy to let them know about this great opportunity.
For any current or past member of service, there is no better place to look for purchasing your first home. Every step of the way is condensed into a road map that can easily be followed through the portal with live tasks that are checked off as you progress towards the closing day. The number of additional benefits, vouchers, and resources I have been able to put to good use moving into my new home are unmatched compared to any other lender!
