If it's your first time buying a home, definitely give Veterans United a call. They'll show you everything you need to know step my step and answer any questions along the way. Would highly recommend them to all my military family.
My closing date got pushed back twice wven though I was incredibly prompt with all requests, typically compelling everything within an hour. My appraiser went off the grid for weeks before anyone told me there was an issue and I had to call the VA myself to get an answer.In the end, we closed 4 days later than scheduled and my loan coordinator was often unresponsive to calls and texts. She would occasionally email but there were weeks at a time where I didn't know what was going on with my loan. Even on closing day, we waited at the real estate attorney's office for over 1.5 hours past our scheduled closing time for VU to send the closing packet over.
Response from Veterans United
Hello Nathaniel, we appreciate your feedback on this matter. Our team will be researching your appraisal process to determine what our team may do in the future to help prevent a similar closing delay. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay. It is our goal to provide consistent and personable communication through a dedicated Loan Specialist. We would like to learn more about that experience and invite you to reach out to your Client Advocate team here at Veterans United to discuss further details on your recent experience. Providing information to our team will help us assist in training and education that will better assist further veterans
Scott Devoto and Nina Chaplain were amazing! They worked hard to get my house closed in a month!
Can’t beat it with a stick!
I will always recommend Justin at Veteran’s United to any vet looking to buy a home. He is the best!
Veterans United Home Loans is by far the best company to go to if you are a Veteran. The communication is transparent and timely. No matter your situation they offer solutions and next steps to achieve your homebuying goals. As a Veteran I appreciated their ability to keep me calm even through the underwriting process. Jonathan Lucas, Codi McDowell, and James Walker are stellar in their delivery of information, clear understanding of what it takes to utilize the VA home buying benefit, and above all their positive outlook from start to finish. The homebuying process comes with a host of emotions. This team and and this company made my dream of owning a home into a reality!
Absolutely no regrets. We bought our first home completely remote and online from a different state and I wouldn’t have done anything differently. We LOVE our new home!!
I was feeling nervous with the home buying process because it was my first house. I heard the horror stories growing up, and felt out of my element in general but the veterans United team, in particular my loan officer Mark Manos and my real estate agent Erin . Both worked together with countless others to help me feel comfortable and explained everything at just the right pace. Real pros. Thank you both and all!!! My family and I appreciate you guys.. was a pleasure and honor to have the veterans United family as my first home buying team. Really appreciate how smooth you made this process. Good hands from start to finish.
Very thankful for an excellent loan officer and great realtor from Veterans United. Very thankful to have work with such hardworking guys.
A big Thank Your to the team! You truly live up to the promises from the very beginning! 😊 It was truly a team with a common goal and that we appreciate after 25 years of military service! Everyone was patient, kind, and always professional. Our first home buying experience was/is fantastic!
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Sometimes the underwriters required applicants to do things that were more than a legal stretch and an infringement of the applicants personal rights in the underwriter's effort to protect the Veteran.
