This was our first home, and despite some troubles they went out of their way to help us out.
Absolutely wonderful staff. Really try to help you save money and make everything run smoothly. The refinancing and buying a house is a long road but they make it a less bumpy ride. This was so much easier than when I first bought my house. Thank you so much!
The whole team was outstanding!
Our journey with VU was simply outstanding. Our team was exceptionally skilled and attentive and never left us feeling like we didn’t know what was going on. Can’t thank them enough for giving our family our dream home!
Veterans United helped make what seemed like an almost impossible endeavor a reality. Would recommend to any one!
No vetting of appraisers, your pretty much at the appraiser mercy, and the appraiser tries to hit for additional “re-inspection “ fee if he sees a safety issue. Mine was a carpet threshold missing. Totally not an issue but a scam to try and make $150. Closing was pushed 5 days( including weekend), all that did was allow VU to claim a price increase on loan points. Staff was professional, late afternoon emails or “to-dos” which when I responded for clarity would get out of office reply until tomorrow. Basically just a unpleasant experience.
Response from Veterans United
Hi Scott, Thanks for sharing with our team. The VA appraiser is not selected by Veterans United but rather is handled directly by the Department of Veterans Affairs. While we do not take responsibility for third party actions, it was beneficial to explore this topic further with you. We understand the stress involved when an unexpected complication delays a home closing. While there are aspects of the loan process that can only take place once all conditions have been satisfied; it is important that we take all feedback into account and look for ways to promote an excellent customer experience. One of our Client Advocates is availble to discuss your experience further and provide more information as well as to discuss ways we can best serve you and others in the future.
Thank you to everyone at VU for helping us get into our dream home!
Working with Veterans United has been a thoroughly efficient and smooth journey from start to finish. I am thoroughly satisfied with the process and highly recommend them to any veteran looking to finance their new home. The team at Veterans United are an absolute pleasure to work with, as they make it seem as if you are the only client they have. They treat every aspect of the journey, from the initial introduction all the way through to closing, with a strong commitment to helping veterans successfully navigate the process.
Rob Riggle brought me here.
Overall, the experience was super positive. I would definitely do it again, and I will absolutely recommend VU to anyone + everyone who is eligible.
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Kelly and credit specialist were absolutely amazing from beginning to end! She had my back every step of the way! I would definitely recommend her and Veterans United! I was lucky and grateful to work with her.
Fast service and communicative
I don't know that you can get a better experience in purchasing a home, than what I received with Veterans United. The Veterans United team was extremely professional, responsive, and made my home purchasing experience a journey to be proud of and one that I will share with others.
Highly recommend Veteran United Home Loans.
