Prefer to work with Veterans United than run of the mill banks. More personal attention.
Bailey, Dan, the whole team made the process quick and easy!
I recommend Veterans united.
Have never experienced doing a refinancing through online and was skeptical at first but veterans makes it easy and secure. We just closed with them on a va irrl june 2021 and we are very satisfied with the outcome that i am going to refinance my other home through them.
The really easy way to buy the house you want! Thank You so much team!!
Unbelievable professionalism would sum up my experience. My team went way above and beyond to get my loan approved. They did all the work ! My job was easy. The turnaround time to close was like a blink of the eye from when I started to close. Whenever I had a question I could call and be treated with respect and always got answers quickly. I just had to produce items needed on a to do list that was updated from day to day. As long as I provided what they needed it gave them ammo to speed up the process. They were all simply amazing. Straight up ! I’m now in my own home and living that dream. And all my brothers and sisters in arms can do the same. I’m telling all my friends and family. If it wasn’t good, then I wouldn’t do that. Thank you team for your exceptional device. I consider you all my family. Oh….. even the receptionists were kind and professional. Top notch !
50 years in our previous home… needed a lot of help and it was always available.
A very smooth experience! As a first time home buyer I had heard rhe horror stories of all the paperwork and stress but my process seemed to be stress less. My loan team let me know anytime I needed to submit anything and outside of that handled majority of everything. They would update when new processes or steps arose and overall made the process very smooth.
Everyone was very patient and worked with me when I had three deaths in the family within a month.
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For those like myself who have put off moving forward on the purchase of there home. I would say wait no longer give Veteran's United the opportunity to help you achieve your goal.
Thankful for the additional time an effort by the team. It was a pleasure doing business with them.
Please be sure your loan officers have the tools they need and that they use them to guide their clients though the home buying process without an attitude. Most veterans that use this are most likely first time buyers and are not familiar with the process. More guidance and and patience and understanding would have been appreciated. This was a lot of money and a big commitment, it was just not a great experience. My family is very easy going and do not take this personal. It was just a bad look with the lack of support we received we gathering documentation. Our date was pushed back over a month due to the wrong information being collected. Even with the multiple attempts of requesting, no guidance was given from our assigned loan officer.
Response from Veterans United
Hi Abel, We appreciate your comments immensely, and we know how tiresome it can be to tackle paperwork head on each day. While we are thrilled that we were able to navigate some difficult terrain on the road to closing, it sounds like your experience overall was rocky. Often times, to ensure you are able to move forward on the home you choose, we will provide a PAL with contingences such as providing your Certificate of Eligibility. We were able to base your letter on what was stated and needed to submit the rest to the VA. We understand the importance of clear and concise communication especially when requesting exactly what was needed per the VA and we hope that our calls and emails aided in that understanding. Once received, we sent it in to the VA and was provided with the necessary document. It is our goal to guide you every step of the way and make the process seem as easy as possible. If you are willing to share more information, then please contact a member of our Client Advocate team for continued support.
