Great experience very smooth
Everyone has made this life changing event a fantastic time.
More hands-on personal approach, better means of contact and more up front with answering questions. Don't leave people guessing or wondering what is happening or nagging to attain answers to important information.
Response from Veterans United
Hi Wilburn, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Specialist we go to great lengths to ensure you'll have an easy time reaching out for assistance. We invite you providing more detail and help us look to improve.
I was fortunate enough to have the team that was assigned to me and a great realtor as well. Joe and his team were awesome throughout this entire process, 0 bad things to say about them. They were all very helpful. The online portion was very smooth and easy to use. Keep doing what your doing!
You're AWESOME!!!
Would recommend VU for your home buying process just make sure you have all paperwork and forms you may need even after you’re clear to close. For ex. Last min at the closing table they needed and LES and mypay was down but had I know in advance I would’ve needed it there wouldn’t have been an extra 4 hours waiting at the title company.
Had no idea buying a home was so time consuming and complicated. Drew and the folks at Veterans United kept me on track, but I feel this process has much room for simplification.
I can’t say enough good things. Highly recommend!
Veterans United was amazing but as for the Realtors they are not written in stone to keep. Always have a chance to change Realtor.
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Great folks…… just a bit to many. I actually got confused on who to reach out to. However it’s better to have more than less.
This is to James, I know times are different with Covid.
However I’m kind of old school…I would have enjoyed meeting him and after. Buy a home is a big deal for some folks. I would have been greatful to have thanked him in person. For me…..getting to thank him at the end of this would have been great.
Great job James to you and your people.
Job well done and painless.
R/Jamie Pierce
Great team, I would work with them again if the chance comes.
