As a first-time home buyer, Veterans United provided an extremely easy and stress-free experience and actively communicated with us during each step of the process. Through a support network of highly knowledgeable and friendly VU professionals, my wife and I were able to buy our first home in our dream location. From Pre-qualification to Pre-approval to Closing, our Veterans United team provided a very convenient process to review, e-sign and submit documents. Every encounter was clearly explained in detail through phone calls or messages, day or night, to ensure we felt comfortable with each step and understood each administrative requirement. The amazing team at VU take pride in helping their customers reach tremendous goals! Thank you Veterans United for taking care of the military community and our families!
VU is an outstanding company. Made the refinance process quick and effective - in spite of Covid - set realistic goals and expectations throughout the process and was able to get me an amazing rate when other big name national companies (throat clear Rocket Mortgage) had been unwilling to work with me.
Proactive and prompt couldn't have been better
very disappointing
Response from Veterans United
James, We would like to invite you to reach out to your Client Advocate team here at Veterans United to discuss further details on your recent experience. Providing information to our team will help us assist in training and education that will better assist further veterans. Thank you and thank you for your service.
Was dreading this process hearing about other people’s nightmares of companies not returning calls, not being thorough or courteous. NOT the case with Veterans United. They are great to work with, responsive and fast! Highly recommend!
I am a Retired Veteran and my wife is a Veteran. This is the second VA mortgage that we have obtained from Veterans United Mortgage, and each home purchase was handled professionally, with very personal touches thrown in. We experienced some issues with the seller that were taken in stride by our Loan Specialist, Jason Bals and his team. He helped to smooth out a rocky approval process due to the sellers issues. The Veterans United Realty team in Tucson, AZ was also amazing, with the hard work that they put into the process to ensure that we had a successful Veteran home buying experience. I recommend Veterans United to any Veteran that is looking not only for professionalism but also personalization in their home buying experience.
I will not be using Veterans United ever again. Terrible.
Veteran's United was wonderful. They helped me with each step in our process of purchasing our home. Thanks for a great experience!
Great company to deal with! Great people also!
Veterans United staff provided me with support to get my household goods moved and helped find a crew to unload my stuff and get me into my house. They assisted with utilities and internet sources for me to call. Plus, putting me in touch with Jolene to find my home and making every part fo this process easy.
Professional and knowledgeable staff. Highly recommended.
Take the time to listen and learn what you are instructed to do, if you are reasonable and follow the steps as you are instructed to do the process will be easy.
