My loan specialist Bill Bales, his team and the Veterans United organization went above and beyond to make my first home buying experience easy and stress free. The professionalism and friendliness was first class. I am extremely grateful they were on my side through the whole process and the entire team continues even after to show their support for my questions and concerns. I would say to my military family and friends there is no other choice than Veterans United to help you through the home buying process from beginning to end. Thank you !
Very easy process. All information and communication was clear and concise. Great experience overall definitely recommend Veterans United.
This was our 2nd time using Veterans United and the process was long and excruciating. Items requested on the checklist and provided promptly and weeks later additional information was requested multiple times from things we thought had already been signed off. Communication was difficult and loan officer hard to reach. We almost always got out of office message when calling. At closing we were not notified that we would need a witness nor were we notified that we would need to have a check available.
Response from Veterans United
Megan, Thank you for sharing your open and honest feedback. It is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. If you are willing to share more information, then please contact a member of our Client Advocate team for continued support. We value your input, and we are disappointed to learn that your closing experience was not better managed.
Matt and Gabe were excellent and attentive throughout the whole process. I would leave an 11/10 if possible!
Poor communication! Unreturned phone, text and emails. Would send out documentation on Friday near the end of the so if you had questions or concerns wouldn't be able to get answer until Monday if they decided to return emails, text messages or phone calls. Delayed closing. Cleared to close and 10 minutes before closing asking for updates.
Response from Veterans United
Larry, thank you for taking the time to share this information. Last minute requests often create additional stress, and we apologize that your experience was negatively impacted. We are glad that you are a new homeowner and we want to reassure you that your comments will be used to help future clients. It is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service. Our Client Advocate team would love to talk more with you about your experience so that we may take steps to improve the experience wherever possible for future clients.
I certainly would recommend any veteran getting a home loan to use veterans United .
Amazing service provided by veterans united. They will do everything they can to get you to closing. I don't think there is any other service that could do what they do.
Veterans United is very knowledgeable of all benefits available to members using their VA home loan benefit. That is what makes them stand above other financiers.
This is an organization that assist you in every step and provide explanations to you to prevent any confusion that may arise later in the process.
I’m really happy and satisfied with a great and smooth experience from the start to the end. Specially for new home buyer, will get all the help if you need it . Wish to do business again with Veterans United. Thank You!
I have been extremely pleased with Veterans United Home Loans and Tony Theberge.
It seems being out of the State where the home was purchased really added to the complication of the process.
I would like to thank Veterans United Home Loans also David Moore and Adam Nelson for the tremendous help and support they gave to me that allowed me to navigate to a new refinance on my home all in the comfort of my home either on my computer or my phone.... don't be fooled you must have your Affairs in order as you do with anything that you do in life....... thank you thank you thank you
To all my veterans please don't over look this loan again amazing I've learned patience as we were in service,thank you VU make this possible love new home, Phil minneti
