Overall the experience seemed fine until the last few days. Three days prior to close, we found out there was over 6 months of taxes that weren't accounted for in our final disclosure. After discovering that, our loan specialist Kody Gilbow attempted to remediate this issue by applying a credit towards closing. Come to find out, this credit was likely not because of the loan team dropping the ball on providing us with an accurate closing disclosure outlining up to date closing costs, but because Kody never updated our entire loan to list myself (Joseph) as the primary VA loan beneficiary.During the initial stages of the loan process, I was to be the primary loan beneficiary due to my 100% disability rating and the associated VA loan benefits that come with that. Our initial loan disclosure listed my spouse (who is active duty and not disabled) as the primary. We called Kody multiple times, emailed, and after several days he finally told us that we needed to just sign the document and it would be fixed "later"--obviously this was complete B.S. in hindsight.Come closing day, the title company representative notifies us that I (Joseph) am not the primary loan beneficiary, the issue was never corrected, and Kody attempted to white wash the unresolved problem by applying closing credit for another problem Veterans United created.Finally, Kody Gilbow provided me with, and verified, THE WRONG WIRING INSTRUCTIONS. Therefore, I spent the morning of closing trying to retrieve thousands of dollars from another title company. This delayed closing, and could have completely ended the sale if I could not have retrieved the closing funds. I never received any correspondence from Kody or a phone call attempting to correct this error or even provide a canned apology.We will not be using Veterans United ever again, and will actively dissuade those we know from using your services.The sloppiness, lack of attention to detail, and unprofessionalism of this organization is reflected in our experience.
Response from Veterans United
Joseph, we thank you for sharing your feedback openly and for giving us an opportunity to learn more about your experience. One of our Client Advocate team members has begun to research your comments, and will be contacting you for more information. While we cannot change the experience you had we are committed to accountability and furthering our ability to provide an outstanding client experience.
Thank you all!
Chris and his team were awesome , were great to work with.
Every veteran should work with Veterans United!!
Veterans United has been extremely helpful. We have been trying to buy a house for the last six years. Veterans United helped us make that dream a reality.
As a first time home buyer, I had no idea what to expect but Veteran’s United made the home buying experience much easier. Everything was straightforward and they communicated with me often throughout the process so I never had to wonder what was happening with my loan. I would absolutely recommend Veteran’s United to other Veteran homebuyers.
Staff was very helpful and friendly. Process was smooth and painless. I've bought several houses in the past and this was the most painless and smooth loan process I have been through. These are the people to work with if you're a vet.
I encourage any & all military personnel to seek assistance with Veterans United. Everything the staff says to you, WILL BE GUARANTEED!!!!
A 10 rating
Don’t let these great times to buy a new home pass you by without calling Veterans United to get the job done!
Veterans United did an outstanding job, I would recommend anyone looking for a home give Veterans United a call.
We always felt that Veterans United was on top of things.
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Patrick Dowd loans processing team is a joy to work with. They regulary monitor the progress of our home buying journey. And even made sure that we got the locked in rate that we first applied for. Would totally get them again! Highly recommended!
Veterans United was amazing through our first home buying process - I honestly had no clue what to expect- and I love that they give you a checklist to take care of things and what to provide- it’s so clear and easy!
My team was on point the whole time even if I had a million questions.
Deena was brilliant and lovely to converse with🥰
She took care of us well and everything was above average- soared beyond our expectations.
We were ready way ahead of schedule for our closing🥰😍❤️ I now see why they get the high ratings and awards that they do. Great job Veterans United!
Dustin Johnson exceeded all expectations. We recommend him highly.
I would like to thank matt marshall and his team. They were very attentive and was there for me and any questions I may have had. I would definitely give them an A++!!!
The people at Veterans United made the whole home buying process go very smoothly and they took all of the stress out of it. We couldn't be happier with our experience with them.
