VU and Travis Ward were a pleasure to work with - especially in this hectic market.
Our loan team was extraordinary! We were selling our old home in one state while buying our new one in another. They were knowledgable, stayed on top of everything, kept us informed, and made the whole experience a breeze. We will definitely be contacting them for any future loans and highly recommend them!
First time VA loan for us, VU was eager to help us in every stage of the process, from the VA approval to the closing. They were efficient in correspondance and keeping us updated which made it a smooth and easy transition.
The mortgage industry is now a virtual model, which can be concerning to cyber-security-conscious customers. Kyle and his team are very responsive to inquiries, making the process easy to navigate. The communication (call-backs, email, quick responsiveness) makes all the psychological difference in adapting to the model. :)The customized doormat is a GREAT touch!Well done, and I will recommend VU to fellow vets.Best,
Rey Gonzalez
We highly recommend to everyone.
Veteran’s United has terrible customer service. I was extremely stressed out from the way they communicated with me. Everything was SUPER URGENT and I felt like I had no say in any of the process. The loan team would include me in the group emails, but not use terminology I could understand. I hated the whole experience. Kelly Phillips was an amazing realtor, though. Request her if you can.
Response from Veterans United
Justin, it is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Thank you for sharing your open and honest feedback. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Please reach out to us if you would like to discuss your experience further.
Veteran's United walked us through each step of our home buying and selling process with skill, attention to detail, and expertise. We are pleased that we used them and would highly recommend them to any veteran when purchasing a home. We have bought and sold homes in the past, but Veterans United was the best throughout the process. Thank you all for your hard work!
They provided resources for all your moving needs; change of address, utilities in my area, cable and moving truck discounts were available. Also VA clinics in new area. Didn't have to figure out or look up any numbers. Loved it.
