He was great helped all the way onto the end never left me wondering
Veterans United gets the job done! We have worked with Veterans United for 3 transactions now. Each time has been smooth and a great experience. The customer service is top notch! They kept us in the loop through the whole process. Submitting info and reviewing docs is super easy with them. Our loan team was a call, text or email away and they actually respond when you contact them, usually within a few hours!About 8 months ago VU sold our home loan to one of their competitors. The competitor then offered to refinance us the next month since rates were so low, so we figured why not. At the same time our home owners insurance renewed and had skyrocketed so we got different insurance. The competitor could not get this new insurance updated in the loan paperwork even though it was submitted multiple times to them. A couple of months into the process with this competitor, they assigned to us a customer advocate since it seemed no one was able to get the paperwork done properly. We sat down with 2 different notaries to close our refinance with this other company over a 4 month span. Both times the notary was sent the WRONG paperwork (and not the same as the closing docs they had sent to us, which were correct!) to have us sign, resulting in a payment that was over $250 more a month! Needless to say, we weren't agreeing to a payment that didn't reflect what it should have been, so we didn't sign. After the first notary came, we completely lost our faith in this other company so we contacted Veterans United to see what they could do. Then it seemed like things were going to get fixed and completed with the competitor so we gave them a chance to get it done. After the second notary came with the wrong paperwork again, our customer advocate wouldn't even return my calls! VU finished things up a couple of weeks later and we were ready to sign.Of course Veterans United got the job done and it was smooth and painless! I see why Veterans United is rated so highly by the BBB and the competitor is not. I truly hope we never have to deal with this other company again! We recommend Veterans United to any veteran looking to buy a home or refinance their existing loan. Thank you Veterans United!!
The whole staff was great. They made the process go smooth and effortless. I would recommend them to anyone who is looking for a great team to work with.
The entire team (except the real estate agent) were amazing
My agent Matt Torres was on his game and made my loan as quick and painless as possible. Great job Veterans Home Loans
Hard to express how amazing Josh Grove and his team truly are! Every single detail was always explained and handled with precision and professionalism. Not only were we thrilled, our realtor, the seller’s agent, and title agency all said what a pleasure Veteran’s United was to work with and they’ll be passing his contact information to other veterans and wished other lenders were as fantastic as Josh’s team! Thank you Josh!!!
Would highly recommend Tammy and her whole office. My original loan specialist John Lambrecht deserve credit for his hard work at the start of this loan. Thanks to all of you.
We will definitely keep her in mind for future purchases for ourselves, our family and our friends.
Closing happened a few weeks later than it was suppose to. The underwriter was getting blamed for everything but I don’t honestly believe that was the case. This was my fourth mortgage and second with a cross country move, new job, scenario. Second VA loan. It was never this difficult before. Frequent slow responses from my loan team. Bad enough to where I had another mortgage company start gathering information in case I decided to switch.
Response from Veterans United
Hi Daniel, while we are thrilled that you did indeed choose to stay with us, it sounds like there were communication snags that hindered and not helped your buying process; that would never be our intent. Thank you for taking the time to share this with us and I would like to encourage you to reach out to our client advocate team directly. While we do strive to deliver great service while helping veterans and service members use their loan benefit, if we failed in that goal, we want to know everything about what happened so that we can review for potential training opportunities or corrective action. Client Advocates are in office from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours will be answered on the next business day.
My Husband and I could not have had a better experience in purchasing our first home with Veterans United and the Team that helped us. Everything was quick, detailed, processes were explained very well and there was an extremely high level of patience. Overall, just plain awesome!
Don't wait if you're looking for a loan or refinance use Veterans United, it will make your life so much easier!!!
Mitchell Lalibert was also a great source of assistance and always got back to us in a timely manner.Thank You!
outstanding customer service. Communicated with me throughout the process until the closing day.
Very professional team including customer service personnel.
Excellent experience. The final rate was better than expected, Our team was attentive and answered all our questions and closing went very smooth. Perfect.
