Great experience!
Jessica was great throughout the entire process. Marty and Alex always were able to help me out. Everyone made the process super easy.
With just answering a few questions, Veterans United took care of everything throughout the process. All my questions were answered and explained thoroughly. They worked very quickly and made the experience as fun as it could possibly be. I highly recommend to go with Veterans United if you’re a first time homebuyer.
One of the easiest loan experiences we have ever had.
When I first started this loan, I was going through an emotional rollercoaster with my brother half-way across the world fighting for his life on a hospital table in ICU. I was also going through a busy schedule of training and meetings at my new position on Tinker AFB. I did my best to communicate to Katie that I was at everyone's mercy when it came to providing the documents she needed. I did my best to provide the documents in a timely manner and felt that I did such. I have screen shot-ted some of the time stamps on documents she said I didn't upload when I knew that it was uploaded for a few days/weeks. She did not respond to let me know if anything more was needed. I did not sleep for 3 days straight during closing week due to Katie's inability to communicate/work with me on getting the loan completed. I was in a tremendous amount of physical/mental grief and pain during my last few weeks of closing this loan. At the end, I almost lost the home, thousands of dollars and a stable household for my son. As a veteran suffering from the ailments I am suffering with, this is not a good thing especially from an organization specifically working with veterans. I have had to seek counseling and medication to help me from the aftermath of this experience. Because of this, I cannot see myself recommending to any other veteran at taking a chance with your organization. Our veterans deserve better, I think they earned it.
Response from Veterans United
Robert, Thank you for allowing us to have incite on your recent loan experience. We are very sorry that the process was so stressful on you. Our goal is to provide excellent communication and information to our veterans when they need it. Our client advocate team will be reaching out to you shortly to discuss. Thank you again for your service.
We were totally lost after the loss of our home in the disaster that struck our region and with the help of Veterans United and the real estate agent that they connected us with we were able to find the light and the end of a very dark time of our lives.
Thank you all!
Veterans United Home Loans makes the process of buying a home amazingly smooth and keeps me at the lowest rates.
Reconsider the homeowner insurance vendor. They are way too expensive.
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Thank you.
Bobby Schembre was a total champ for this whole process. I inadvertently made things way more complicated than they needed to be, but he put in a ton of time and energy to coordinate with the underwriters and find a way to make everything work out the way I needed it to. Can't thank him enough for his efforts to make this deal happen!
Professional, prompt, excellent experience. This us our second time working with Luke Thurman and will seek him out when we refinance or purchase again!
Dont forget about Aimee, although she was as involved as Horace, she WAS EXCEPTIONAL AS WELL....GIVE HER A RAISE TOO.....
Veterans United is the best way to go for veterans looking to get a new home.
This home buying experience has been a very pleasant one. Everyone is so kind and experienced. Thank you Veterans United for making my dreams come true.
