Response from Veterans United
Charlotte,
Thanks for rating your experience. Based on what I can see here, would you be willing to reach out to me and the Client Advocate team so we can learn more about what happened? I’m here to listen. If so, you can reach me and the Client Advocate team at 1-800-212-5200, or you can email ClientAdvocate@vu.com.
I'm sorry your expectations weren’t met, and your experience matters. Now and always, it's our goal is to deliver the best home loan experience possible. I hope to hear from you soon so we can learn from your experience and improve on it. If you reach out beyond our office hours (9am to 5pm CST), we’ll be back in touch the next day.
Sincerely,
Kendra, Client Relations
Veterans United is very first time home buyer friendly! They took their time to help explain all the questions you could think of and always make sure you had a direct point of contact for assistance! Extremely pleased with Ross and his team.
Veterans United is the way to go if you plan on purchasing a home or refinancing your home. Veterans United Team will ensure your needs are met. Every veteran has a different situation when going through the process of purchasing or refinancing. Veterans United has the solution to ensure you close….. On Time. I had Brian Poterbin and Julie Moore. They were great! They ensured I stayed on track to keep moving forward. Ms Julie maintained constant communication with me. At times I was becoming frustrated and you will too, but Ms Julies Moore was available to explain “The Why”, which made it easier.
Closing on time is up to you. You have to do the leg work …. The quicker you get in your required documents the quicker the process.Veterans United, Doing it Right!Thank you Brian and Julie
As a veteran, there are many choices out there for you to finance your home, however, if you are looking for a company that will stand by you and work for you rather than the bottom line you can not do better than Veterans United!
Thank you team everyone of you deserve recognition for your work and your commitment to your customers!
Chris and Beverley Beatrice
If you are a veteran and need a home loan, call Felecia Solomon.
You won’t regret it. They make the home buying process as easy as possible. At first I was anxious at the thought of purchasing a home but they helped answer all questions and addressed any concerns I had. I have already told me friends to see them first!
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Experience first-hand why 354,796 homeowners give us a perfect score!
I would recommend using Veterans United every time! I was able after 27 years to get my discharge changed from an OTH to a General and finally receive VA benefits. After being out of the service for so long, I didn't believe the process to refinance my home into a VA loan would be so seamless. I was able to receive the lowest rate I've ever seen and the service provided by Veterans United made so easy and painless. Veterans go through a lot both in active duty service and in civilian life. We deserve nothing less than the best from our country in return and I think Veterans United lives up to the high standards.
My wife and I had a great experience going through this company. I'm in the military and have had issues with other lending companies (even ones that say they work great with the military) in the past due to military requirements. This company was not phased by it and handled all of the curve balls excellent.
If you are looking for a place to help you with a home purchase or a refinance my recommendation would be Veterans United. They are very professional and very helpful with any questions you might have along the process. They make you feel like you are a part of the family.
Ready to see for yourself?
Experience first-hand why 354,796 homeowners give us a perfect score!
Once in the hands of Veterans United...your journey will be enjoyable....the vet unitied " to do " active list is a gamechanger...makes taskings so clear ....great job
From the very beginning the VU team has gone leaps and bounds with me. We were the definition of a team throughout the process and it was awesome! Noah answered ALL of my questions, and when I all caps ALL that’s an understatement. He and Stephen knocked it out of the park, awesome job guys!
