The team as a whole was amazing, their work ethic and compromise to their customers goes above and beyond
your team needs a review in customer service. I explained multiple times to my supposed "loan Specialist" exactly what I expected. I also explained that bad news is a good thing. If something cannot be done then we can figure out a way to fix it. I work in customer service/sales in the mechanical field and if i treated my customers like this id be out of a job. continually being told "What I wanted to hear" instead of the truth up front makes me wish I would have never done business with you folks.
Response from Veterans United
Hi Adam, it is important for us to understand your point of view and promote mutual understanding. Thank you for providing direct feedback and our client advocate team does remain available to speak with you further and review the events leading up to your closing. Our team will be researching your comments to determine what our team may do in the future to help prevent a similar misunderstanding. So much effort goes into every loan application to meet expectations for communication. Our Client Advocate team will be taking a closer look at your experience as a potential training opportunity. If you wish to provide more details, then you may reach out to connect with us at any time.
Excellent team!
Thank you!
The best move I ever made was filling out the initial application. The team was incredibly helpful and responsive and they got what was thought to be an impossible task done. As veterans, my wife and I are eternally grateful to this company for what they did to help us obtain our refinance.
Tyler deserves a raise. Thats how great he was during this entire process.
Veterans United provided exceptional service, and was always proactive and friendly. They genuinely care about making home ownership a reality for their customers.
Matt Thill was great at answering any questions and had excellent communication throughout our refinance.
Ready to see for yourself?
Experience first-hand why 354,796 homeowners give us a perfect score!
For any veteran buying a home to use VeteransUnited
Pretty painless.
Aaron and his administrative team (Mallory) did an excellent job of making my refinance a smooth transition.
My whole team was absolutely amazing!My Loan Officer Matt LaTorre laid out everything very clearly and went over my options with me and made sure that I had all of the information that I needed to be successful in my home purchase!Marty and Kayla in the Lighthouse division who helped me get my credit updated quickly to get me to the next level. They worked on my account as if it was their own and I am so thankful for that!And, last but not least, my Loan Coordinator Amy! She worked with the underwriter and Matt to make sure that my paperwork went through smoothly!Everyone was ALWAYS quick to answer my questions and return my calls and emails. It’s so refreshing to have such great communication! With their dedication, we went from application to Clear to Close in 23 days!
