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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

383,643

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

Absolutely completely satisfied and couldnt ask for a better buying experience!

headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars
Would Recommend
headshot image of Tommy Purk

Loan Officer: Tommy Purk

NMLS# 1222488

5 out of 5 Stars
Would Recommend

Eric was great, Brittany was great! Of course dealing with the hoops with the VA was annoying but Eric and Brittany were great at explaining everything!!

headshot image of Eric Johnson

Loan Officer: Eric Johnson

NMLS# 2015697

5 out of 5 Stars
Would Recommend
headshot image of Patrick Dowd

Loan Officer: Patrick Dowd

NMLS# 1891349

5 out of 5 Stars
Would Recommend

Well (Snoop Dogg voice);
So I was looking for a Home that I couldn’t reveal;
But then Veteran United started keeping it real:
Sat down at the table calculating my score;
Now I got a nice house even I can afford:
They speak with profession you can understand it all:
Not like the others have you head butting the wall;
So if you got your heart right and you’re ready to live:
Call Veteran United and get a Boss Crib:

headshot image of Nick Haller

Loan Officer: Nick Haller

NMLS# 1881472

5 out of 5 Stars
Would Recommend
headshot image of Matt Torres

Loan Officer: Matt Torres

NMLS# 1094594

5 out of 5 Stars
Would Recommend
headshot image of Kevin Karney

Loan Officer: Kevin Karney

NMLS# 2183110

5 out of 5 Stars
Would Recommend

I am so pleased with the two people that I dealt with, Anna and Rachel. I am very happy that I went with them for the mortgage.

headshot image of Anna Koepke

Loan Officer: Anna Koepke

NMLS# 2351288

4.5 out of 5 Stars
Would Recommend

I would recommend Veterans United to others.

headshot image of Samuel Yoo

Loan Officer: Samuel Yoo

NMLS# 149705

4.5 out of 5 Stars
Would Recommend
headshot image of John Schnurbusch

Loan Officer: John Schnurbusch

NMLS# 1813273

5 out of 5 Stars
Would Recommend
headshot image of Craig Brumfield

Loan Officer: Craig Brumfield

NMLS# 857001

1 out of 5 Stars

I initially got pre-approval from another lender that I have used before for a VA loan, but was surprised by the amount of closing costs. So I thought I should get another quote or shop around. My realtor recommended Veterans United and even a loan officer.Veterans United were able to match my original lender's rate, but beat the closing costs by more than half, saving me thousands of dollars. So I went ahead with the loan with Veterans United.The condo that I was purchasing was fairly new and not yet on the VA's approved list I came to find out and this is where the process went awry. Veterans United never made it seem like this could be a problem or potentially hold up the closing. I also never asked enough or the right questions and allowed myself to sit back and trust that they would do their jobs and we'd be fine.When we were a 2 weeks out from closing and still didn't have the paperwork needed from the HOA I started to get anxious, but never felt Veterans United was concerned. Nobody was informing me that we may be off-track until the week before closing when we still didn't have a document needed by the VA. So I was informed we would try 'Plan B' which was me writing a one-time waiver to the VA because we couldn't get the final document from the HOA. That ended up being a waste of my time, since the VA isn't going to waive a source document to approve a condo. But nice try.So now we are going to miss our closing date. Now I find out that there is a state website that the document needed can be downloaded from, but it takes a 'long time'. In steps my realtor who goes out of her way and spends a few hours to download the docs so they can be sent to the VA. At this point I am worried the seller may back out because we are definitely not making the closing date. Plus I call to ask my loan officer what happens to my loan rate in a couple days when we don't close. I had already looked at my paperwork and knew I could either lose the rate or pay a daily fee to keep the rate.Fast forward a few days and the VA approves the condo, the seller had agreed to extend our closing date, Veterans United extended my loan rate without a fee, and I close on a condo I was once exited about.Most of this could have been avoided if Veterans United had been better at communicating what was really happening and the contingencies. It felt like my team was reactive instead of proactive. I also believe if my realtor hadn't stepped in, I'd still be waiting on documents.Please don't send me a t-shirt.

Response from Veterans United

Hi Justin, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We also understand that selecting a lender is an important decision and we appreciate the opportunity we had to assist you in your home buying journey. The process for condo approval is managed very closely but it sounds like communicating that process was missing. We want everyone to feel that we go above and beyond to deliver outstanding service. Providing clear and effective communication is a top priority, and we are dedicated to making those requests while assisting customers in providing documentation that is necessary for loan approval. Our team will be researching your comments to determine what we may do in the future to help prevent a similar misunderstanding. A member of our Client Advocate remains available to speak with you should you wish to provide any further information.

5 out of 5 Stars
Would Recommend
headshot image of Justin Mongler

Loan Officer: Justin Mongler

NMLS# 1963138

5 out of 5 Stars
Would Recommend

Veterans Home Loan is truly an advocate for the veterans. They made my home buying experience exceptional and stress free. The team members were the best professionals I had the pleasure to work with. Their knowledge of their work reflected in their positive energy towards me. I will never forget my first home buying experience it was an exciting journey with the team I had.

headshot image of Zach Harrison

Loan Officer: Zach Harrison

NMLS# 1964072

5 out of 5 Stars
Would Recommend
headshot image of Hunter Hukari

Loan Officer: Hunter Hukari

NMLS# 1215343

5 out of 5 Stars
Would Recommend

Had a pretty pleasant time.

headshot image of Christopher Holdman

Loan Officer: Christopher Holdman

NMLS# 369923

5 out of 5 Stars
Would Recommend
headshot image of Moya Brown

Loan Officer: Moya Brown

NMLS# 1493916

5 out of 5 Stars
Would Recommend

I'm a 100% disabled veteran that's had some hard times in the past. Veteran United was a miracle from God. From the time I applied for the mortgage, until the day I closed. The team at Veterans United has been there for me. They run a very streamlined organization. Mark and his team have truly been amazing. I can't put into words how much they made this home buying process go very smoothly. I would deeply like to thank everyone that has been part of this process. Thank Yall...

headshot image of Mark Dischert

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars
Would Recommend
headshot image of Durell Cope

Loan Officer: Durell Cope

NMLS# 1085911

4.5 out of 5 Stars
Would Recommend

I enjoyed working with everyone at Vetrans Unit all are Professionals

headshot image of Aaron Foster

Loan Officer: Aaron Foster

NMLS# 298410

5 out of 5 Stars
Would Recommend

I highly recommend Veterans United Home Loans to any veteran looking for a mortgage. The loan team was truly fantastic and patient every step of the way. The process was surprisingly easy, and they were incredibly helpful throughout. Veterans United Home Loans is the go-to choice for veterans seeking a seamless home financing experience.

headshot image of Anne Kuster

Loan Officer: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
Would Recommend
headshot image of Dave Michaud

Senior Loan Officer: Dave Michaud

NMLS# 69775

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4 out of 5 Stars
Would Recommend
headshot image of Taylor Webb

Loan Officer: Taylor Webb

NMLS# 2036496

5 out of 5 Stars
Would Recommend

The process f buying this house was so much easier than we thought it would be. I can't tall you how thankful we are that the people involved were so helpful and really just a joy to work with. I am glad we got to work with you guys and, not that I want to move again, but if we do, we will be going through Veterans United again. HIGHLY RECOMMEND!

headshot image of Daniel Lowes

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars
Would Recommend
headshot image of Sydney McFall

Loan Officer: Sydney McFall

NMLS# 1113548

5 out of 5 Stars
Would Recommend

Veterans' United was the mortgage company that did not pressure us to join them. The team gave us all the information upfront so my wife and I could make the best-informed decision. Once we decided to go forward, the team made the entire process easy to follow and complete. Highly recommended by this retired SNCO!!!

headshot image of Alex Dickherber

Loan Officer: Alex Dickherber

NMLS# 2070297

5 out of 5 Stars
Would Recommend

As I said before the team was awesome from beginning to the end. They answered every question we asked, were always available for us. I would recommend them to any Veteran for a home buying experience that they will never forget. Made me feel proud to be a Veteran.👍

headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

5 out of 5 Stars
Would Recommend
headshot image of Ross Pierson

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend

Absolutely great team that put forth maximum effort and did a great job closing in 16 days. I will definitely recommend. Thanks for the great job.

headshot image of Robert Dycus

Loan Officer: Robert Dycus

NMLS# 1128622

5 out of 5 Stars
Would Recommend
headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

More Reviews

See all 383,643 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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