The whole experience was wonderful!
The team was very supportive and always responded to my calls and answered all my questions.
Working with this team as a first time homebuyer had been nothing short of an amazing experience. Thank you for making me feel comfortable throughout the whole process.
I had an absolutely wonderful experience with veterans United, everyone on Julia‘s team went above and beyond to make the process stress free for my family and I. I can’t think veterans United and Julia Cobb enough. Thank you so much for helping us get into our dream
Home.
Last thing to mention is, I’ve mentioned prior to closing I wanted to be on bi weekly payments, I wished it would’ve been done prior to knowing I have to do it myself. I just felt mislead into believing it was going to be taken care of as I was told. Other then those two concerning things experience was good.
Thank for taking the time out to help me, we was very impress, thank you
Very user friendly organization, open and consistent lines of communication and always responsive to any questions or concerns from all members of their team.
Seth and his team made this process seemingly easy! At points in the process, I thought I was missing something, but I wasn't, everything was right on track. And a fast track I do have to say! I would most definitely use Seth and his team if I ever need another VA loan. Thanks again!
The requests from the underwriters are overwhelming.
The APP is a mess and items do not go in the order they are dropped in.
Some of your terms need updating.
This was the most stressful re-fi or purchase we have ever experienced. This could have been avoided. I never felt like the customer. I felt you thought you were doing me a favor. excuse me! who is paying the fees??????
Response from Veterans United
Richard we appreciate your honest feedback. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further. We apologize that our service did not provide the personalized experience you expected throughout the process. We also understand that the underwriting process did not meet your expectations. The mortgage process can certainly feel exhausting, but we want to reassure you that this in-depth analysis is a worthwhile step. The underwriting process serves to protect the integrity of all parties and ensures all the I's are dotted and T's are crossed. Thank you for giving us the opportunity to serve you, and we hope you continue to enjoy your home!
Working with my VU team helped me efficiently use my VA benefits and become a first time homeowner. I'm really happy with the process and outcome!
Comfortable to work, laughable, .You really do make buying a home Fun. Even at the signing. So what's our next project?
The realtor and the title company said it was the easiest VA loan ever.
The Veterans united twam do an amaxing job and are very easy to work with. They take all aspect of home buying and moving into consideration. They even sent me a care package of treats and toys as a housewarming gift for my dogs and cats!! They love them! Will definatley utilize their services again the next time i buy a house and will recommend them to any one who is in the market and looking for a new home.
Glad that they were able to help me out in purchasing a home. Appreciate yall !!!
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I can not speak for the entire Veteran’s United staff, but I will say My Veteran’s United team was amazing to work with, they were always a text or phone call away, and still are even after closing. We had one bump in the road, but they didn’t break a sweat, kept me informed and calm through the entire process and came through in the end. So YES I highly recommend using Veterans United to all my veteran friends and family!
Please do a better job communicating with the team, customer, and costumers agents. That was my only issue with the process. Some "to-do" list were redundant and I think that was because of lack communication. Other than that, I enjoyed VU and proud to be a part of it.
Thanks Ryan and the rest of the team at Veterans United!
Veterans United is the best place for veterans to go when looking to purchase a home. From start to finish their service is second to none.
With all the obstacles Charles was able to come through with a solution
This is our third time working with Veterans United. From start to finish, Mike and his team were wonderful. They worked with us through every step of the home-buying process and we closed on our dream home at the end of June. We truly felt like part of the family and that is the difference when you work with Veterans United. Thanks again!
