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Page 62 of Unfiltered Reviews from Our Homeowners:

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4.5 / 5
Would Recommend
4 / 5
Would Recommend

Veteran United is very thorough in completing the paperwork to ensure your loan process is accurate and complete.

5 / 5
Would Recommend
5 / 5
Would Recommend

Veterans United Home Loan is the best!! My refinance was completed in about 30 days. It happened so fast I thought we were missing a few steps. The process was hassle free. I actual enjoy doing business with Veterans United Home Loans. They are the greatest!!!

5 / 5
Would Recommend
5 / 5
Would Recommend

I felt like Veterans United cared just as much as I did in the whole process. Like they were buying a home to.

5 / 5
Would Recommend
4.5 / 5
Would Recommend

From start to finish loan process was done very quickly with little or now hold ups.

5 / 5
Would Recommend
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5 / 5
Would Recommend

Thanks veteran's home loans for our new house.

4.5 / 5
Would Recommend
5 / 5
Would Recommend
4.5 / 5
Would Recommend

Overall our experience was excellent. Through the education from VU and a qualifed officer, we nailed down our dream home. Communication was key with all the home completion date changes and other small factors. We'd be happy to recommend the I'm the future.

Aloha,

The Moses Family

5 / 5
Would Recommend

Great group!! Without them I might have gone beserk, but their cool and calm guidance was the key to making
this home buying experience a positive one, The figures matched and I have my check to prove it.
Being a skeptic and not knowing my way around the home buying process can be intimidating, but these guys know their job which ultimately gave me a sense of relief--a job well done!!!

4 / 5
Would Recommend
5 / 5
Would Recommend

Veterans United is the best option for Veterans! I was afraid the VA Mortgage process & requirements would be too difficult for me. Veterans United made it so easy! I'm so thankful for Veterans United! I probably wouldn't be a home owner today if not for Veterans United! Truly thankful!

5 / 5
Would Recommend

none

5 / 5
Would Recommend

Call Veterans United. They took care my family on our Refi and they'll take care of you too! I'm confident anyone at Veterans United can help you but give Mr. Bill Bales a call first. Veterans United is the Best!!!

5 / 5
Would Recommend
4.5 / 5
Would Recommend

Keep a bottle of tequila and case of rollaids on hand! by the end of this process you'll need them.

4.5 / 5
Would Recommend
5 / 5
Would Recommend
5 / 5
Would Recommend
5 / 5
Would Recommend

Just start the conversation about purchasing a home with a home loan professional. Don't worry about trying to digest it all. They are a great team committed and dedicated to helping veterans become home owners.

0.5 / 5

The nightmare experience I endured during this process was unrivaled by anything I have ever experienced.

My first contact with Jeff Magsamen occurred back in June. The issue of my alimony came up and I told Jeff that upon my retirement my ex-wife received half of my retirement ($500,000) and the alimony would cease. Jeff's response was, "just write up an informal letter showing what you two had agreed on." I did, and submitted it in my initial package. Over a month later, and just prior to our closing date, Erin Jensen informed me that I had to go back to the Mass. court and have the alimony, which at that point I had not paid in over a year, settled in court. The divorce agreement clearly stated that the alimony was subject to revision upon my retirement. This was not good enough, a court date was needed. Never was there a consideration that securing a court date in an over taxed court system in Ma. would most likely take many months if not a full year. I had evidence that I was no longer paying alimony. The court order mandated that $770.00 be withdrawn from my bank account ever two weeks. I told Erin I could show a full years worth of bank statements that showed no such debt from my account. I was told "we can't use bank records as evidence." Yet, the VA required that I send mountains of bank records to satisfy their needs. Unreasonable, lacking common sense, and seemingly uncaring for their client.

Another nightmare occured after the house was appraised, The appraisal came back $30,000 dollars over the purchase price and the property given a clean bill of health. No repairs needed, everything OK. Just prior to our second closing, we needed an extension because of the time it took for the appraisal, I received yet another call for Erin. It seems as though the appraiser "FORGOT" that three railings were needed. Never was there a thought that just getting a contractor to call you back is a major achievement, let alone getting them to do the construction within a reasonable amount of time, Once again Unreasonable and uncaring. I put the railings up in order to make the closing date. Even then, after the appraiser reinspected the railings, getting him to contact Erin was a huge task, file that under Incompetent.

The final kick to the groin, Jeff apparently had been in the hospital during most of this nightmare, just prior, two day I believe, to our closing, another call from Erin. Jeff had come back and somehow, I was never told, "the numbers had changed." and I now had to pay off my Town and Country car loan to make the "Numbers work." That's right, I'm hearing this for the first time. How much was left on my loan? Three payments of $175.00. Here I can show approx. $500,000 dollars in assets, and somehow three payments of $175.00 can make of break my closing in two days. How's that for unreasonable and uncaring, and I believe incompetent works here as well.

The good news, and there was not much of that, is Erin could tell how furious I was at this last minute injustice, and called back saying the closing could go forward.

How could I ever recommend the VA to anyone. Here is an institution that is suppose to be different from a ordinary bank. An institution that is suppose to care more for those who put their lives on the line for this country. In reflection, I probably would have fared better with a local lender. I might have payed a higher percent, would have had to put more money down, but the stress level I endured would not have been there. I swear this has taken some years off my life, I have never had stress like this before.

I am sorry that I had to find out the hard way, that the Television ad for the VA, are not very truthful.

2 / 5
4.5 / 5
Would Recommend
4 / 5
Would Recommend
5 / 5
Would Recommend
2.5 / 5

See all 66,809 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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