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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!


Total Customer Reviews


Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown


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Showing all 386,195 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

The whole thing went smooth and they out competed the other companies plus some. First home buyer talking here, Devin and Sam really helped us out and I hope the best for them. They took stress away from the whole thing and would stay late just to explain the many questions I had about the process. 10 out of 10 would recommend especially when you have one of those two on your side🇺🇸🎆

headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

5 out of 5 Stars
Would Recommend

Thanks to Chelsea, she’s always doing an excellent job 🤍

headshot image of Chelsea Perkins

Senior Loan Officer: Chelsea Perkins

NMLS# 1955996

4.5 out of 5 Stars

I feel like the funding fee is ridiculous

headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars
Would Recommend

I just love the seamless and effortless process.

headshot image of Krystal Palmer

Loan Officer: Krystal Palmer

NMLS# 1110490

5 out of 5 Stars
Would Recommend

2nd time using veterans united i trust them and would come back again. Everyone is extremely helpful and very easy to get and of if I had questions no matter time of day or night or weekends.

headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

4.5 out of 5 Stars
Would Recommend

At various junctions of the mortgage process, Katie and Emma were helpful in guiding the process for me and it served as a learning tool in having the patience, along with the knowledge provided by Joel Campbell, Realtor. I am a little more comfortable with the information provided and the Mortgage Team was on point. Thank you.

headshot image of Katy Reeder

Loan Officer: Katy Reeder

NMLS# 1246356

5 out of 5 Stars
Would Recommend

Awesome relationships with this group of people, thank you

headshot image of Doug Teadt

Loan Officer: Doug Teadt

NMLS# 1988906

5 out of 5 Stars
Would Recommend


headshot image of Kevin McMillen

Loan Officer: Kevin McMillen

NMLS# 221266

5 out of 5 Stars
Would Recommend

The service that I received with my husband being a military family was very impressive & absolutely amazing! We have worked with Veterans United before and the service was still good that's why we returned. But this time really took the cake. The communication was consistent and the care for our special circumstances was in another state where we were purchasing our home. They far exceeded great customer service and went over and beyond your normal customer service experience. The whole entire team from Cooper, Chris, Greg Is truly a power combo for your company. I would recommend this team and this company to anyone moving forward. You can count on my famil to service us for anything else we plan on doing for the future as well. Thank you so much for helping our family.

headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars
Would Recommend

This was my second home purchase through veterans United. I didn’t think the process could have been any easier than the first time. I was 100% wrong. Michelle and her team were even better than my first team. I will defiantly be recommending Veterans United her team to all my military friends and coworkers who are looking to purchase a home.

headshot image of Michelle Dapkus

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend
headshot image of Emily Hunkins

Loan Officer: Emily Hunkins

NMLS# 2162042

5 out of 5 Stars
Would Recommend

They sent my dogs treats. Loved the duck.

headshot image of Nina Chapin

Loan Officer: Nina Chapin

NMLS# 2303736

5 out of 5 Stars
Would Recommend
headshot image of Douglas Lippmann

Loan Officer: Douglas Lippmann

NMLS# 310771

5 out of 5 Stars
Would Recommend
headshot image of Jacob Knipp

Loan Officer: Jacob Knipp

NMLS# 1427980

5 out of 5 Stars
Would Recommend
headshot image of Lindsey James

Loan Officer: Lindsey James

NMLS# 1374324

5 out of 5 Stars
Would Recommend

A tree crushed the home I bought with my deployment savings, taking everything but my classic car down with it. Veterans United put my family in a new home and my racecar in a new garage! 10/10.

headshot image of Amanda Baker

Loan Officer: Amanda Baker

NMLS# 2132117

5 out of 5 Stars
Would Recommend
headshot image of Rebecca Fowler

Loan Officer: Rebecca Fowler

NMLS# 1406990

5 out of 5 Stars
Would Recommend

The whole team got us to close within 30 days with ease. I work in banks and I've seen mortgages go sideways quickly. We were handled with professionalism and the app was amazing. Everything was easy to sign and all the paperwork was easy to upload. Would use them and recommend them to everyone I know.

headshot image of Joseph Choi

Loan Officer: Joseph Choi

NMLS# 34787

5 out of 5 Stars
Would Recommend

This entire process was so pleasurable. I've read other 'first time home buyers' who's agents and loan team made the entire process a nightmare, and my experience has been the polar opposite. Smooth, clear communications, on top of things and super responsive.10 out of 10 highly recommend!

headshot image of Amber Brown

Loan Officer: Amber Brown

NMLS# 1137822

3 out of 5 Stars
Would Recommend
headshot image of Kelly Bivens

Loan Officer: Kelly Bivens

NMLS# 2071882

5 out of 5 Stars
Would Recommend

Veterans United made home buying so easy! As a first time buyer I was so nervous and anxious and my loan team really was so helpful and encouraging without being pushy. So happy with my decision to use veterans United!

headshot image of Victoria McGhee

Loan Officer: Victoria McGhee

NMLS# 2030084

5 out of 5 Stars
Would Recommend
headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

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5 out of 5 Stars
Would Recommend
headshot image of Aimee Hall

Loan Officer: Aimee Hall

NMLS# 361642

5 out of 5 Stars
Would Recommend

Thank you all for sticking with us for the pass few years as we looked to find the perfect home for us the team was amazing.

headshot image of Zach Harrison

Loan Officer: Zach Harrison

NMLS# 1964072

4.5 out of 5 Stars
Would Recommend
headshot image of Luke Thurman

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
Would Recommend

Caitlin's customer service is truly exceptional. From our very first interaction, she demonstrated a level of empathy and understanding that is rare to find. She took the time to listen to our needs, providing thoughtful and considerate responses that showed she genuinely cared about our concerns.Her communication skills are top-notch. She kept us informed at every step, ensuring we felt heard and valued. Her responses were always timely, detailed, and helpful, making us feel at ease and well taken care of.What truly sets Caitlin apart is her empathy. She has a unique ability to understand and share the feelings of others, which made our interactions with her feel personal and meaningful. She went above and beyond to ensure our needs were met, often anticipating our questions before we even asked them.Caitlin's exceptional customer service and empathy made our experience with her a truly positive one. We cannot recommend her highly enough. If you're looking for someone who will treat you with respect, understanding, and genuine care, look no further than Caitlin.

headshot image of Rob Hayward

Loan Officer: Rob Hayward

NMLS# 1630408

5 out of 5 Stars
Would Recommend
headshot image of Schandler Rogers

Loan Officer: Schandler Rogers

NMLS# 2312103

5 out of 5 Stars
Would Recommend
headshot image of Benjamin Long

Senior Loan Officer: Benjamin Long

NMLS# 1099960

5 out of 5 Stars
Would Recommend

I will use them in the future. I will refer everyone to them. I have so much good things to say I couldn't fit it in here.

headshot image of Kapil Vanamala

Loan Officer: Kapil Vanamala

NMLS# 1812058

5 out of 5 Stars
Would Recommend
headshot image of Tonya Dawson

Senior Loan Officer: Tonya Dawson

NMLS# 704221

More Reviews

See all 386,195 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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