Very pleased with the team at Veterans United , you all made this experience very special.
Veterans United was an easy decision to go with, however they need to review their app and the functionality of the app. Several times throughout the process I would get email notification that there was an item in my to do list but when I opened up the the To-Do-List there was nothing for me to update or review. This caused numerous delays in the process. Also, it would benefit future customers if VU had all documents posted in the To-Do-List that was required from start to finish. Again I was having to upload documents every week. This also caused multiple delays, because Sam wouldn't be able to move forward with the underwriting because they were waiting on another document. Also I was way more involved in retrieving certain documents and facilitating communication between VU, the insurance company and the , title company than I ever been with any other refinance. From start to finish the process took almost two months. Most refis are done within two to three weeks. Other than the delays and hiccups with the app not updating as it should, I am happy we stayed with VU. There were times I heavily considered going with another company however due to Samantha Grahams hard work and keeping me updated I decided to stick with VU. Thank you again Sam.
The team, Merrie Ellis, Mike Keith, and Adriana Oms were so helpful. They were always ready to answer questions, work their magic efficiently, and kept things running so smoothly. I appreciate all of their hard work.
Everyone on my team did a fantastic job working with me on this home purchase. Austin and my realtor dealt with a lot of delays, from a delay caused by me un-retiring and returning to work, to a delay caused by damage from hurricane Milton. They were great in dealing with all of these and acted in a very professional manner throughout.
Thank yall for everything you did! We appreciate all of y’all’s time and effort and will definitely suggest VU and Dawanna Brown in the future!!!!
Haley and her team were amazing!
It was a great pleasure working with Casey and his team!
Veterans United has been very open and supportive towards veterans such as myself I’m glad they’re here helping us out and are open and honest to us
Seriously, thoght the whole team did a great job 👏. Have already told a fee friends about United Veterans. Would definitely steer them ur way. I'll talk to you when it's refi time. Thx. And have a Blessed 🙌 1!
It's hard for me to imagine if it's even possible to have had a better experience finding and financing a home. It was as if I pulled the A-team! This is the kind of service that people wish for but far too often fail to receive. I am profoundly grateful to everyone who helped me along the way - who made me feel like I truly mattered. As a veteran I feel honored to have received such care. Thank you all for what you did for me and for all you do for us.
Thanks to Veterans United Paul now has a safe and secure home.
Did my refi and loan was sold before first payment was even made .. letter was sent with very little notice to be able to change auto pay .
Response from Veterans United
Hi John,
Thank you again for bringing this to our attention, and for trusting us with your refinance. I’m really sorry to hear that the timing of your loan transfer caused frustration—especially with so little notice to adjust your auto-pay setup. While the transfer of loans is a common practice in the mortgage industry, I completely understand how inconvenient and surprising it can feel, especially when it happens so quickly.
We work hard to make the refinance process as smooth as possible, and it’s disappointing to hear we didn’t hit that mark for you. My team would love the chance to learn more about your experience and see if there’s anything we can do to help with any lingering concerns.
If you’re open to chatting, please reach out at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but feel free to reach out anytime.
Hats off to our team; Toby Clifton and Julie Cute.Documentation was very easy to up and download what we needed.
This has been quite the experience. It's a big step and I was so nervous at the same time. I wanted to make sure I was doing the right thing by my family and my team insured me that things will be in line with my budget and they were there to ensure the process went smoothly. We are all happy and I am grateful for the team I had through the whole process. Appreciate you guys, Happy Holidays and thank you so much from the Hunter family.
Our homebuying experience with Jon, Holli, Kyle, and Don - our real estate agent was fabulous. I worked with Don previously and since then he has assembled an amazing team who were easy to work with and who streamlined the homebuying experience for us. Holli, Jon, and Kyle ensured all of our paperwork was in order so that when we moved from Germany to the US to close on our home it was all worry free.The team truly is awesome! I hope you get to work with them when you decide to purchase a new home.
