if I had to do it all over again i would use this team all over again , 5 stars all the way
I highly recommend Veterans United.
Our biggest issue was probably the communication with our loan specialist.
Covid made almost everything electronic which was frustrating and less convenient as one would think.
I bought a new 2020 home and my closing was delayed because they said they didn’t see new construction in the contract. It was not until the appraisal that came back (which took about 2 weeks) that they noticed it needed more paperwork and documentation which pushed my closing day back. I was still under the impression I would close on time until 2 days before closing.
I will be using Veterans United in the future for my next home purchase.
Joel and Chris were exceptional in the services they provided. Their expertise and knowledge is unbeatable
The entire team was awesome!!!
This was my first home buying experience and it was amazing. My loan specialist Josh was always available and made me feel like family.
Wow! Couldn't have asked for a bettet team to guide me to my first home!
The way everything is set up from their use of technology, to the structure of their team, to the people themselves made the whole process smooth and efficient.
Amazing to work with! Our loan process was so smooth. We had so many questions and Janet and Jake answered every single one in a timely and professional manner
The process was simple enough, but depending on the loan team you draw, you could be in for a very stressful and uninformed process. Hopefully you will be able to speak to your loan team when you are unsure of not confident of some part of the home loan process. My experience is probably not indicative of Veteran United as a whole but our entire experience with this team left a lot to be desired from a customer service standpoint.
Response from Veterans United
Hi Orlando, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our detailed explanation of the closing process has helped you gain knowledge on this issue.
overall it was great
The ease of an online loan is why I was attracted to Veterans United. I will definitely tell friends and coworkers that VU is a great company to deal with.
