My process was longer than just purchasing a home because my house was built, and hands down Zach, Mallory, and Bianca was amazing from the beginning to the day I closed. Thanks so much for being a great team.
I recommend veterans united to anyone as they make the process easy to understand
Nobody should be left homeless when your selling your home to buy another but that’s what happened to us. The realtor they provided had several complaints and suspensions because of his negligence and we were a victim to that. Left us homeless and we were stuck with him because Veterans United failed to do anything even after I complained about how bad he was and what he had put us through.
Response from Veterans United
Hi David
I'm truly sorry to hear about the experience you went through. Moving from one home to another is already a stressful process, and no one should have to face the uncertainty of being left without a place to live. It’s incredibly disappointing to learn that you felt unsupported by us and that your concerns about your realtor weren’t addressed.
The fact that your realtor had a history of complaints and you experienced such serious issues as a result is concerning, and I apologize that we didn’t step in to assist when you reached out. Your experience shows us where we fell short, and it’s clear that we need to review our processes to prevent situations like this from happening in the future.
If you're open to it, my client advocate team would like the opportunity to discuss what happened in more detail to ensure your voice is heard. Please feel free to reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST Monday through Friday, but please don’t hesitate to reach out anytime that’s convenient for you.
Thank you again for bringing this to our attention. We’re committed to learning from this and making improvements to better support our clients and ensure their peace of mind during every step of the homebuying journey.
Treat veterans better than anybody.
Would’ve Been Great If All Information Was Given Before 4 Days Before Closing. All Information Pertaining To Closing Should Be Gathered In An Ample Amount Of Time. So Things Aren’t Rushed
Response from Veterans United
Hi Tiffany,
Thank you for sharing your feedback. I’m sorry to hear that the final details of your closing felt rushed. We know how important it is to have all information well in advance to help you feel prepared and confident, especially as you approach closing. It’s clear that we should have gathered and shared the necessary information much sooner, and I apologize for the added stress this caused. We’re committed to making sure our clients feel fully informed at every stage, without the need for last-minute scrambles.
If you’d like to discuss this further or have any additional questions, please feel free to reach out directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST Monday through Friday, but don’t hesitate to reach out at any time that’s convenient for you.
Outstanding! I can’t say enough good things about Aaron. He was super responsive, kind, patient, and smart. We’ve purchased many homes, with VA and Conventional loans, and no one has ever come close to the customer service Aaron provided. Thank you, Aaron; thank you, Veterans United!
VA home loans are definitely the way the go not only is easy, but the interest rate can drop and they will lock you in for the lower amount without worrying if they will rise again. Thank you very much
The team was quick, professional and helped having the loan process to be completed earlier than expected. Best of all, I'm saving on my mortgage.
This entire experience was a long one but the people helping me with everything made it an easy one. Would definitely recommend them to anyone who is looking for a home!
I am very unhappy that my interest rate was not locked in, in the beginning or that locking it in was even discussed. I am now at a higher rate that cost me alot more money and higher payment. I had to keep calling and explaining that the info they requested was uploaded and explain it to them again. I told them I was very busy at work and they would have to contact me in the evening or early morning. I would get a voice mail and have to try and get back with them. I have used Veterans United in the past and had a good experience. I am extremely upset with the delay on locking in the interest rate, but when you are that far into the process, you are kinda stuck! Not to mention that they got the down payment and loan amounts backwards in the first loan estimate and it took a few days to fix it. I feel like everything was poorly executed. Not sure if I will use them in the future nor recommend.
Response from Veterans United
Hi Destry,
Thank you for sharing your feedback. I’m truly sorry to hear that your recent experience didn’t meet the expectations set by your previous interactions with us. It’s especially frustrating to hear about the issues with your interest rate lock, and I understand how upsetting it must have been to end up with a higher rate and payment. This is a critical part of the loan process, and I apologize that we didn’t handle it with the clarity and urgency you deserved.
It also sounds like the communication around document requests and timing wasn’t effective, especially given your busy schedule. We should have done a better job accommodating your availability and ensuring you felt supported. The mix-up on the loan estimate with the down payment and loan amounts is also concerning, and I’m sorry for any added stress this caused.
Your experience is important to us, and feedback like yours helps us improve. If you’re open to it, my team would like the opportunity to look into what happened in more detail and address any remaining questions or concerns. Please feel free to reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST Monday through Friday, but don’t hesitate to contact us anytime.
Thank you again for bringing this to our attention. We’re committed to learning from this experience and making improvements to provide better communication, accuracy, and support for our clients in the future.
Veterans United, specifically Casey, Thomas, Haley, and their team, have earned our business from now on. They made our home buying process smoother, and less stressful, while being kind and personable. They truly take care of veterans, and have the necessary knowledge required for VA lending.
Thank you Veterans United for a job well done in an efficient and timely fashion. This is the second opportunity that I've been blessed to work with Veterans United headed by team leader Chris Hill. Each experience was flawless and fast, curtious and patient. I will always recommend Veterans United and Chris Hill team leader to family and friends! Thanks for the experience.
