I think the agent, (Jake Walker) that worked with us at the end of our loan process needs more training. There were documents that were missed and needed to be signed at the last minute before closing on our new home. I had to unpack my computer and printer to complete these documents.
The refinance experience with Veterans United has been extraordinary! My loan specialist, Max, and his team were easy to work with and always willing to answer any questions. I also love the ability to review documents and sign them online in order to move the process along. Thank you Veterans United!
Ready to see for yourself?
Experience first-hand why 354,966 homeowners give us a perfect score!
I cannot thank enough Veterans United Home Loan, for making my life less stressful. I was afraid to start any refinance process because the many papers and the hustle that it was going to create by it. The process was very easy, it proved me wrong about the fear I had to work with this program.
Thank you, thank you so much , for marking me confident not only about myself but for helping me to have a monthly budget that I feel comfortable with.
This is my first house and first time to use VA Loan. Everything went well and my Loan officer did everything for me to be satisfied. I'm happy to be a home owner, and enjoy the space I have.
Thanks I appreciate you.
I would honestly find a hometown lender and avoid Veterans United.
Response from Veterans United
Thank you for being honest with us about the conclusion of your loan process, Steven. We learn the most when we listen to our clients, and we hope to learn even more from you soon. Our Client Advocate team is available to talk about what may have made you feel this way. It is our goal to use your feedback to improve the service for folks down the road. Thank you again.
Veteran United was easy to do and they were very resourceful, very helpful and explained every step of the loan application to purchasing and moving into my new home.
Neisha Hairston was the Superstar
Her alone made my homebuyers experience astronomically GREAT. She actually cared and called when she said she would. She made me feel like I was the most important person in the process. She was patient yet assertive to get this loan processed. She worked the room, or better yet she ran the court as a point guard. She knew when it was the realtors turn to shoot or even throwing it my way. Promote her to Coach bcoz she possesses the ability to teach others the game and beyond.
Enjoyable experience with real people to speak with at every step of the way to provide guidance and get the right loan approved
In addition, Dennis (Andrea's assistant) was vital to the whole process. Dennis walked us through many of the steps and ensured we had everything done on time to close. He was especially helpful in clearing up any credit stumbling blocks, questions about documents needed, and moving the process along.
Veteran's United is truly a "full-service" mortgage lender. They will give you all the information and connect you with every specialist you need to go from knowing nothing at all to owning your first home. Even experienced buyers may benefit from the knowledge and efficiency Veteran's United can provide. My rate went down twice after locking it in! How cool is that?
We were concerned about the VA loan process as we have heard from other servicemen how long, grueling, and stressful their loan experience was. Our experience was nothing of the kind and are excited to share and recommend Vetrans United!!
You can't go wrong with Veterans United!
