While I am appreciative we closed our loan with Veterans United, this process was not good. The pros: the online system of notifications and to dos is extremely efficient. The lighthouse program is super helpful. We had some financial issues in our past and was advised that if we waited until June we would be pre approved. I was extremely upfront with my concerns, went through the Lighthouse program and we moved forward in June and were preapproved and made our offer. This was mid June. We had to wait until past September 1 to close to ensure our credit was seasoned 12 months. We set our closing for September 3. There was virtually no communication from our loan officer unless we prodded for updates. Then there would be a little burst of activity and then nothing again, never anything proactive. mid August we were conditional approved and told that the only things left were waiting until September to close and some third party items. The following week, which was August 23, 10 days before closing, the loan officer said the underwriters “didn’t like our file”. We’ve gone all this way to find out we might not be approved, 10 days from our close when this could have been shared a month or more earlier? There were three other closings dependent on our closing, and they said they could do nothing until sept 3 our day of closing, to rerun our file and see if it would pass automated underwriting and if it didn’t they weren’t sure if we would be approved. Luckily it did and we still closed by sept 6 but not without putting us and three other families through two weeks of worry. We have moved into a small town where everyone knows each other so if it hadn’t closed my reputation in the town would be bad before I even started living there if it hadn’t closed.
Response from Veterans United
Jesse, we're glad we were able to help prepare you for a home purchase, and we're sorry for any worry we may have caused during the approval process. Not all loans are the same, but we are happy you are now in your new home. Please feel free to contact our Client Advocate team if you would like to discuss anything regarding your home purchase in more detail.
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Veterans United is a great place to get your VA Loan from. I had an excellent experience.
If you want a VA Loan you to call this people.
They should continue with the good job.
Buying a home with Veterans United was a literal breeze! As first time homebuyers, we were made to feel comfortable immediately. Our loan specialist Chris was patient, knowledgeable, and always available. I would not hesitate to recommend Veterans United to any homebuyer.
I didn't even know my loan was finalized till I received info from Pioneer Title Company. The loan process started off good with Devin after that total lack of communication. I supplied all the info requested for them to give a estimated house payment but they failed to use it or correct the estimate. Using $350 for a annual insurance cost was good to show me a low monthly payment but it was false. I did not find out that they did that till after the loan was in the closing process.
Response from Veterans United
Robert, we apologize for any miscommunication regarding the estimates we provided you. Insurance costs can vary greatly even in the same geographic area. We will look for ways to continue to make our estimates as accurate as possible until the final numbers are received during the approval process. Please contact our Client Advocate team if you wish to discuss anything else about your home purchase.
Veterans United is amazing!! They go above and beyond to help your dreams become a reality.
Bryan Bradley and Wally Wallace were an awesome team. I would definitely call upon them again, when my daughter starts looking for her new home. Thank you so much for all your hospitality patience and concerns. Veterans United home loans made this transition very easy thank you again from the Torres family
Both Jessica Fitzgerald and Harley were amazing in the home buying process. They helped us so much for being first time home buyers explaining the whole process and the myVU portal is such an awesome tool for uploading documents and them being able to look at them on the spot. It makes everything such a smooth experience. 10/10 would recommend to any veteran looking to buy a home. Thank you all very much for your help!
Coordinating a home purchase from overseas was intimidating but the team at Veterans United made it an easy process. They were accessible and prompt and always available for questions and clarification. We will 100% use them for our next home.
Jared Wilmas is an amazing guy who cares a ton about helping veterans get a home. I highly recommend Mortgage Research Center, LLC give this man a raise! As long as he works there my business will be with Veterans United Home Loans. He has been so helpful and always prompt in responding and answering every question I had. Working with Veterans United was great but it would be nothing without Jared! Thank you sir!
I highly recommend VU and their professional staff for your home financing needs. I simply could not be happier and you can trust them completely to do all they can in making your VA loan an enjoyable experience.
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