Please see my email sent last night. It has better comments.
Great rate. I think their web portal is GREAT. User Friendly, informative, everything at your fingertips. My problem with Veterans United is communication. I had to continuously pull information about where we were in the process, what needed to happen next, etc. Some of my inquiries went completely unanswered. The VA appraisal is one example. I did not know it was scheduled and didn't even know it had occurred until I asked about it and was told it had already happened, but were just waiting on the report. I should not have been the last to know. On day of closing, I was notified that VU needed additional banking info from a house that I had already sold and had provided all closing docs a couple weeks prior. Not only was the information that was being requested completely irrelevant (how much money I received from previous sale after mortgage was paid), the fact that it was being asked for the day of closing was completely unsat. Not sure if I would recommend VU or not. This is my third home purchase with VA loan and it was definitely the most painful of the three experiences.
Response from Veterans United
Hello Birce, we appreciate hearing from you and wanted to take a moment to follow up on your comments. Thanks for sharing with our team., the VA appraiser is not selected by Veterans United but rather is handled directly by the Department of Veterans Affairs. While we do not take responsibility for third party actions, it was beneficial to explore this topic further with you. Communication is a vital key in the loan process and we always strive to have a great working communication line with all of our loan teams. We hope that you enjoy your new home and that our explanations have helped improve your experience overall.
The home buying experience with Veterans United Home Loans was incredible. The team was very knowledgeable, dependable and reliable. A true group of professionals that kept me engaged and informed during entire process.
Easy to work with and caring. Very helpful and quick to advise in order to make the loan process very easy and painless.
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Overall, the experience was positive. VU went out of their way to fix outside problems and their own.
Highly recommend Veterans United to anyone that are looking for financing a home
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Coming from the Midwest (Omaha), it was great to work with a group that was attentive to details, responsive, and courteous every step of the way. Ryan Kawelaske and Kari Frank were terrific individuals at a personal and professional level.
I’m in my new home
And I’m very excited
I had the best team
From Veterans UnitedRichard Gary
(POETIC VIEWS)
It is the best way for Veterans to buy a home especicilly with no down payment. Julia Ash was outstanding and very supportive
We had a fantastic experience with Veteran's United. Initially, I seemed a bit skeptical because of the name that seemed very generic. But the thoughtful information, low pressure, intuitive website, and personalized service made me a believer. They also hooked us up with great Homeowners Insurance that we couldn't seem to beat anywhere - even with organizations made up of primarily military and former military.
