Five years ago I bought a home thru VU and the process was as smooth as glass; this transaction seemed to have too many hurtles to make it worthwhile.
Response from Veterans United
Your feedback is greatly appreciated, Brian. We thank you for the opportunity to journey with you toward homeownership. We realize that some aspects of the process can feel unnecessary, but it is always our hope to provide dedicated care in explaining and facilitating each step along the way.
Very friendly and helpful. Made themselves available to me via email and text message and were happy to answer any questions.
Aaron Laxson provided outstanding customer service. He was courteous, efficient and responsive.
Exceptional service and courtesy, all questions about the paperwork answered immediately.
Bryant and his team were great all throughout the process and ensuring everything was understood, very professional process
I had a great experience from start to finish.
Veterans United is GREAT... especially Ryan Ewing, Justin Wandel, and Carl Thomas.
Stefanie was great! She helped me and answered every time I called. She was a great help in the home buying process. Her team on the other hand was not as attentive. I had alot of questions for the loan coordinator Steph Escott. She answered 1 time of my many calls. The process was smooth and almost stress free. Was hit with a surprise lender fee when most companies are waiving those for veterans. Overall came out Of pocket 2500$ at closing. I just wish it Was brought up earlier about the lender fee.
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I would definitely recommend Veterans United to other veterans. The only issue we had with Veterans United or the entire process was Natalie.
I've lived in tents in peoples yards, then renting out rooms and finally got an apartment in a less than nice neighborhood.Thanks to you all I finally own a home, with a yard.
My loan team was extremely friendly, courteous, and professional. Being a first time home buyer I felt lost but they guided me every step of the way and eased my anxiety of the process. I will always recommend Veteran's United.
Always professional and caring
Great team!!
