They made the process very easy to follow and we loved the home-buying for dummies videos! Our loan team was easily reachable and so knowledgeable and made sure we were comfortable at every step of the process.
Is there an 11 button for the ratings?
Luke was great. Kate, his assistant was okay, but not outstanding. Several times I had to forward emails to my realtor because she didn’t include her in the pro IBS request for documents. And overall communication with Kate was disappointing. There was one thing that we didn’t even realize was needed early for closing that ended up pushing back our closing by a day. Some of this fell on the seller as well, but had we been better informed that this was critical, we certainly could have engaged with him sooner. But Kate wanted to push it back a week, and Luke made sure everything was worked to help the deadline not slip that far back. I can’t say enough great things about Luke Thurman. He was great to work with and helped make this closing work.
Overall an amazing experience, I will definitely recommend this service to other veterans that I know are interested in purchasing a house. Gave me a lot of confidence in the home buy process and I will use this service again in the future. Thank you for the help and support, couldn't of asked for a better home buying experience. We even had the opportunity to close early!
Best experience EVER!! Sincerely committed to Veterans!
I did my research and got quotes and investigated the top 5 listed mortgage companies. Veterans United offering was better, bottom line. However, knowing the experience I had I would not have hesitated had they been in line with other Mortgage companies, they were that good! Highly recommend! In fact, I have already recommended Bill Bales (Loan Specialist) to my son-in-law.
Thank you VU! It was truly a pleasure.
Thank you to Veterans United for an incredible service and for fostering your teams to provide such great service!! I will be sure to recommend Brad and Veterans United any chance I get.
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Excellent. Professional. Competent. Pleasure to work with.
Please be prepared to send documents more than once. My loan coordinator, Jenny was good.
Veterans United provided us with the best rate and we're super excited. We had a little rough patch at the beginning of the loan process with our Loan Officer but got better over time. I would recommend VUHL to all my fellow veterans for a smooth application process and closing of your new home.
Communication was spotty at times, but I'm sure there are reasons for this.
Eric Hermann is awesome. He is so attentive and made us feel like his top priority. We really appreciate all of his hard work and the hard work of his whole team.
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Experience first-hand why 368,917 homeowners give us a perfect score!
If I ever plan to buy again this is the place to call !
Definitely choose Veterans United, they make you feel like family and ensure you are being taken care of. Thank you all who helped during this process for my family and I, we are so blessed to have such caring people at our back’s.
