Chris and Eric did great. They took the hassle out of our refinance process. They were quick to respond to our questions, were very knowledgeable, and made this a stress free experience. Thank you so much!
John, as always, is incredibly helpful! Him and his team are absolute rockstars! When it was time to buy a house again, it wasn't even a question about who I was going with. Because of John, Kara, Kate, Jennifer, and everyone else who works so incredibly hard, I'll always go to Veterans United first for any mortgage needs. They are fantastic ambassadors of the Veterans United brand.
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Both Katie and Taylor were very supportive and responsive. I would highly recommend them. Also, if possible, I would like to include Ryan who started this process for me and he was very helpful. Thank you all very much!
I would 100% recommend my Veteran brothers to contact Veterans United for refinancing their homes.
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Aaron and his team has proven to be an excellent strategic decision, despite any in-person interaction. All communication channels, including phone and email, have consistently maintained timely delivery.
I would not recommend Veterans United as a whole. The home buying process was way more stressful than it needed to be. Everything was fine until 5 days before closing the underwriter on my loan decided to make a stink about my income. I tried working with my current team headed Matt Lucas. And they seemed very unwilling and not understanding. They did not communicate well and made it seem like it was impossible to get my loan approved. All the while they did not communicate this with my real estate agent. After letting him know he said they they would not return his calls. We almost lost the house Becuase we busted the closing window. When I asked to have my loan switched to Nick Schuster they were very hesitant and said “Nick will have the same issue since it’s a VA loan and he also works for the same company”. Once switched it was cleared to close in 2 days. I don’t know weather he was lying, uninformed, or just didn’t want to put in the work but him and his team did a terrible job and I would not recommend Matt or Veterans United.
Response from Veterans United
Hi Giles,
I'm really sorry to hear how difficult things got toward the end of your homebuying experience. Five days before closing should be a time to start getting excited—not when everything suddenly becomes uncertain. That kind of last-minute stress, especially when it feels like no one is communicating or stepping up to help, is the opposite of what we aim to provide.
It’s especially frustrating to hear that your real estate agent couldn’t get through to us either. That breakdown in communication can make an already stressful situation feel even worse. I understand why you felt like you had to push for a team change, and while I’m glad things got back on track with Nick, it shouldn’t have taken that much effort on your part.
I’d really appreciate my team to have the chance to learn more about what happened so we can better understand where things broke down and how to improve. If you’re willing to talk, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time—we’re here to listen and help however we can.
The whole process went really well. No problems. Closed on time. Very happy.
