Thank you, Jaimie, Carl, and Maddie! This process was one of the quickest and most seamless homebuying experiences, which could not have happened without you. I am very appreciative.
I couldn't be more disappointed in the lack of communication between Vishal and Amanda. Several Emails went unanswered along with several unreturned calls. Oddly, I had to call to find out what the interest rates were so I could lock in a rate only to be told they already locked me in without me knowing or approving. This is a first in the many homes I have bought. Only toward closing did I find out what I would need to bring to the table. There was no communication on what it might be so that I could prepare. I was initially told close to $3k early on to bring to the table only to find out it was over $8500. What if I didn't have those funds to provide. At what point was this going to be communicated to me. We weren't able to close on my other house at the time I had communicated to them on many occasions. At no time did they tell me it was too soon or I should push it back. I had to change my whole moving day with movers scheduled to arrive. Also, Veterans United fees are excessive. As this won't be the last home I purchase, but will be the last time I use Veterans United.
Response from Veterans United
Hi Bradley,
Thanks for taking the time to share your experience. I can absolutely understand how frustrating it must have been to feel left in the dark during such an important process. You should never have to chase down information—especially when it comes to things like your interest rate or what you’ll need to bring to the closing table. I’m really sorry that wasn’t communicated more clearly.
It’s also concerning to hear about the lack of response to your calls and emails. That’s not the experience we aim to deliver, and I’d really like the chance to dig into what happened here. If you’re open to it, I’d love my team to connect so we can learn more and hopefully make improvements on our end.
You can reach my advocates at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
My home buying team was awesome! I closed on my new home in under 2 months. The whole process was easy and any questions I had were answered fast and friendly.
Everyone we spoke with through the whole process is great, knowledgeable, and so nice!
Smooth Transaction
Everything was excellent. I got everything answered and the team had me ready to go at all stages of the process.
Veterans United did a wonderful job assisting me through the home buying process. This is not our first home, but it's been nearly 20 years since we last purchase a home. Jaimie and her team did a fantastic job and were available to answer my questions. They were flexible and responsive to some changing situations in our life, and were able to ensure our financing went through. I highly recommend Veterans United!
I’m very grateful for my team ! I wish I could’ve met them in person however. They did a great job helping me navigate through the home buying process and helping me secure my home. At first, I was very hesitant because of how expensive everything was adding up too, but Mrs.Emmy was able to work everything out to where I wouldn’t end up in a financial bind. Huge shoutout to her , Mrs.Delores, and Mrs.Jenny. Thank you all for helping me become a homeowner at 23! 10000/10 would recommend these great women to anyone!
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“O U T S T A N D I N G”. Hand Salute !! Most knowledgeable and professional organization I have worked with in the last 20 years . Great job. Very responsive and they sped me thru the process without ANY issues . Highly recommend.
Once again, Chris and his team at Veterans United made our mortgage refinance a seamless effort. Easy to understand why they are #1 in the U.S.
We really enjoyed using Veterans United! It can be scary buying your first house but having so many kind people you out really helped!
There were a few times where I got frustrated because of all the required paperwork, and Maggie helped me understand why they were important and was encouraging
Everyone worked hard to help us with what we needed, always got back to us about our concerns and explained everything well
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Great experience working with VU!!
Great experience very professional and helpful
120% recommended , everything is made easy and smooth. The all facilitates everything even more! Definitely takes care of us Veterans and active duty members, every chance that you get ,got with Veterans United !
The whole process was amazing loved the team 💙 Would definitely recommend
