They team really did their best to close on time despite the Thanksgiving holiday!
I would like to honestly say that my experience was terrible for my first time buying a home. I did not feel like my loan officer was on my side at all. Communication was minimal at first until we first started. Then once we started found our home then the numbers started coming in. Everything looked good. And during each step the numbers started going up across the board. This happened until the very end. It seems like I was being milked for every last drop.Then when confronting about the numbers it was made so confusing that even Matt(Loan Shark) had a hard time deciphering it for us. In the end it was the house we wanted and it was too late in the game to change and I’m sure they understood that as well. All in all we got our house and God will provide as he always has. But I highly recommend trying to get another loan team and make veterans you last choice. Even our realtor said that he would not recommend them. Your realtor will probably have better choices since they seam to be more on your team. The next house I purchase, veterans united will not get any of my money or stress from it. So glad this is over.
Response from Veterans United
First off, I’m really sorry to hear that your first homebuying experience was so stressful. Buying a home should be an exciting milestone, and it’s disappointing to know that we added frustration instead of making the process easier for you. I want you to know that your experience is not the kind of service we strive to provide, and I’m truly sorry we fell short.
It sounds like there were some significant concerns with communication and transparency about your loan, which made things feel overwhelming and confusing—that’s not how we want anyone to feel during such an important moment. Thank you, Jason, for taking a call from Sarah with our Client Advocate team to relay your feedback about your home buying experience. Our team continuously strives to improve and cannot do so without candid communication. Your Loan Officer, Matt, and our whole team will continue to be available to you should any other issues arise.
Thank you again for your feedback and for giving us the opportunity to help you buy your home. I hope you’re enjoying your new home now that the process is behind you.
First of all I want to think Veterans United Home Loans for being very helpful and easy to work with. It was very simple to do. They layout all the tasks for you to complete along the way, and your Home Loan team will be behind you the entire way.
If I have plans to buy the other house, you and your team is in my first call. You and your team are so amazing. Thank you so much!!! 🥂🙏
Veterans United helped us out, but some portions of the process were more difficult than with other companies providing similar services. There were moments when it seemed almost impossible to meet the requirements. But overall we were successful so I am happy with the results even though it was frustrating trying to get there.
This was my wife and i's first home purchase. We heard horror stories so we expected the worst. Always waiting for the shoe to drop last minute. With this team it never happened, not even once. Craig was upfront told us everything. All of the Veteran United staff and Crystal performed at a top level. I have no issues with anything. Everyone involved deserves major praise. The kindness and professionalism couldn't be better.
Brandon's team was outstanding and very professional. Always helpful which I truly appreciated
This team make my dream come thru. My best Christmas 🎁
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