This is the second time we have used the VA PPOoo P qwhen purchasing a home. We have no complaints with the first loan, but there was a 100 percent difference in the process itself, There were numerous documents which had to
be providedn
Great team and group of people
Anyone looking to refinance with Veterans United should actively seek out this professional and customer focused team.
A phenomenal team with great communication skills. A pleasure to work with, made my first home buying experience easy.
Ryley and his Team did a fine job.. Very good in responding to my questions and concerns. Down to earth person.Great job and thank you.
Marine Corps Veteran........
Team was great, made sure I had info each step of the way
Nikki's assistance was also notable, she too was very helpful and responsive. I'd give her a 10 as well.
Overall experience was really good. It took much longer than I felt it should have due to having to change agents mid way through. I was not notified of the absence of my agent and sat around waiting assuming that my paper work was being taken care of. Once Brad came on, it went quickly and he was so helpful and nice. Everyone I worked with was very helpful. Devin was great when he was available.
Everything went good the only thing I would have changed would have been the underwriting process that led us to need a well water test. This pushed the closing back a few weeks and if I would have known what was needed back when the appraisal was ordered it could have been addressed. I understand each state is different. I just think there should be a checklist created for each state that is sent to homebuyers that has items listed or required by the loan company or the state. Other than that everything was great.
THANK you team for all your help
From beginning to end Zach and Britney were awesome. They made sure any fears we had were laid to rest. They made sure we knew what was going on all the time and even helped out with a buyers credit. Nothing short of awesome. Woukd definitely recommend. Will use in the future if I need to.
This was the worst buying experience I've ever had. This is the 7th house I have purchased, and the amount of back and forth to make a fairly simple purchase was exhausting.
Response from Veterans United
Hi Ryan,
I’m really sorry to hear that your recent homebuying experience was such a frustrating one. It’s disappointing to know that the process felt exhausting, especially given your experience with purchasing homes in the past. Buying a home should be exciting, and I’m sorry that the back-and-forth made things feel far more complicated than they should have been.
We’d appreciate the opportunity to look into what caused all the back-and-forth and see how we can improve. If you’re open to discussing it further, please don’t hesitate to reach out to my client advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
My friend asked me why I wasn't going through my bank to get a loan. The experts at VU know all about VA loans and the unique circumstances that can pop up. They were so knowledgeable and helpful. If I had known this process was going to be this easy I would have done this years ago.
Great working with Veterans United.
