Communications were very professional and responsive. Offered competitive rates after negotiation. Portal is very streamlined and efficient. Swag is a nice plus.However, if I didn't catch it we would have ended up paying a substantial extra amount of money toward costs that are non-allowable to be paid by the Veteran. Although I was able to catch this and Chris made it right, I wonder how many other Veterans are being taken advantage of through this practice. I believe it is a deceptive lending practice.Without this experience I would have said 9/10.
Response from Veterans United
Warren, thank you for your feedback for Veterans United. Although we will need to look into your file and look for any issues, we can say that VA non - allowables are designed to be paid by the seller. This is standard and common practice. If you have any additional information we would love to hear from you. Please feel free to reach out to our client advocate team.
It’s been and excellent experience, this is my first home and am impressed with the communication
Nathan you and your team are the best. We could not ask for a better team.
Shannon and Rebekah were Easy to work with. Timely. Didn't ask for anything outlandish. Online portal was user friendly and easy to understand. Knowledgeable employees.
From start to finish three years ago till now they've helped me every step of the way in building my credit and finding the right house and making sure I pay the right price for it overall one of the best experiences I've had granite's the first house buying experience ever run through definitely use them again.
Did not close on time. Once the account manager (Zach) took it from the team it was done properly. If I didn't get mad, we would still not have closed.
Everything was timely and professional. It was so easy to reach my team. Having worked with other loan companies (USAA), I was impressed with the customer service I received from Veterans United and amazed at how efficient they were in comparison to other competitors in the market.
Veterans United made the process very easy and I will recommend them to a friend who is planning to buy a home I the near future.
Veterans United made the process simple. I thought I was years away from qualifying for a loan until Veterans United contacted me.
Working work you guys was great. Mr. Basinger over in the Lighthouse Program guided us on everything we needed to get done to make sure or credit scores were the strongest possible. I would definitely recommend any veteran that's unsure of their particular situation but are looking to buy a home to give VU a call.
TIM AND JANICE WHERE AMAZING!
You all made this experience so smooth and easy and I am just tickle pink about my new home. Thank You
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I receive great service and a great APR rate.
This whole team was great, pleasant, quick to reply and helpful throughout process. Can’t beat it .
Overall it was great. DJ was very informative and explained everything so I didn’t get stressed out. Amy was great and always polite but sometimes there were communication issues which lead to me calling DJ to understand what was needed.
My team did not take there job seriously, I had to upload the same documents twice the manner in which they replied to my messages seem as if I were speaking to my drinking buddies instead of professional personnel from a multi million dollar company serving and depending on veterans.
Response from Veterans United
Jamie, Thank you for your honest survey. Veterans United specializes in only the VA loan. Our main priority is to assist our veterans in getting approved for home loans. We hope that your experience will be an educating pinpoint for our team. Please feel free to reach out to our Client Advocate team at any time for questions or information.
While being an anxiety ridden mess (mostly on my half as I hate waiting) it was an extreme pleasure to work with Tyler and his team. It went very quick overall, and my wife and I own our first home. We are very thankful for VU.
