As a first time homeowner, I was rent for living almost 8 years before I decided to purchase a home. I have recommended to VU by my LPO at my command, I’m so happy I made that call that day after I arrived home. After that, I started working on the initial application, get pre-approva letter, house hunting, putting offers, attorney review, home Inspection, underwriting, clear to close. In all of those that I have been helped so much by my great team( Steven and Kim ). My suggestions to all our current and retired service members who are going to buy a home for your family , give them a try and be very very proactive. You will be so happy that you made this decision instead of choosing those mortgage companies are not familiar with VA programs. They will definitely be your first choice and final choice. You and your family will feel so comfortable and enjoyable throughout this wonderful journey. Thanks VU, Thanks Steven and Kim. You guys did awesome job. 10 stars recommended to all my friends.
Do know that Veterans United definitely has an understanding of how VA loans work. This can work to ones advantage. They have a network of realtors they utilize who understand the VA process. That part is key. If your realtor doesn't understand VA loans it can make this very painful.Also don't be deceived by "no money down". This isn't an issue with VU specfically; but, if your appraisal comes in south of your offer (or even in line with your offer) the seller is rarely going to pay your closing costs and these are then passed on to you the buyer. VU charges a steep $3,000 origination fee which was the highest of any of its competitors. This wouldn't have been an issue except that we had a tidewater appraisal which meant the appraisal came in nearly 25k below the offer.The seller accepted the bid; but, wouldn't incur additional closing costs beyond that. I found two other companies willing to take over the loan with no origination fee and a lower interest rate and only when I shared that information with them did they agree to come down.Ultimately I did get a loan with no money out of pocket; but, I am paying more per month than I would have been paying using any of the local banks here that also do VA loans.
Response from Veterans United
Thank you for this feedback Jeffrey. Our goal at Veterans United is to help create the best situation for yourself and your family. We realize that interest rates can vary from lender to lender and is one of the most important factors in your home buying decision. Veterans United does have local branches set up to meet with you face to face if they are in your area. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
I think that all veterans need to take a look at Veteran United. They truly know how to streamline the process and every single person I worked with was very friendly and helpful.
From the very beginning of obtaining pre-approval to the finish line on closing day and beyond, Veterans United maintained close contact with me to make sure everything was on-track. The web-site was easy to use for uploading documents, reviewing and even signing applications and other documents. Instant email notifications were received anytime there was a status change, documents needing review, or additional information request. As a bonus, there were always a training video available to review that covered every step along the way up to closing and beyond. I found these videos to be very detailed and they always seem to answer my questions and set my mind at ease. All associates I worked with at Veterans United obviously love the work that they do to help Veterans like me, make the dream of owning a home a reality!
We are very happy with the team at veterans united they handled our loan process professionally and flawlessly , absolutely no complaints
chris kept me up to date on every turn.
Thanks to veterans United I have found a home that I love .
Veterans United is definitely the best mortgage loan company. Very helpful and definitely keeps you informed during the process. Cindy Woodham by far did an excellent job. I definitely would recommend her to anyone looking to become a first time homebuyer as well as someone looking to purchase another home for their family. Thanks again Cindy!
I'm a first time home owner thanks to Steve Gustafson and his team. They made the process smooth and kept me informed on what was happening during the process, in return it made it possible to get request documents back to quick and allowed me to close on my home sooner than expected. I am happy in my decision using their service and recommend realtor. I will use this company again if I am ever in the market to purchase or refinance a home. Thanks you too everyone that made this possible for me.
Good, quick for the most part. Avoid Ashton if you can.
Response from Veterans United
Thank you for this information Christopher. A member of our Client Advocate Team has left you a message and sent an email for additional details. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. We are committed to finding out what may have caused you to feel this way and discuss ways that we might improve.
The best part of Veterans United is the people we worked with, a perfect team, one of those teams where there isn't a person who is dragging their feet, much like the team when we were active duty. You folks are awesome!
As a first time home buyer I was nervous. Michelle and Jess are great at really explaining the documents and keep you in the loop the entire time throughout the process.
I can’t explain enough how much easier this process was than I expected! The employees were nothing short of amazing! It’s a stressful process already but things moved so smoothly the only stress created was from myself 🤪 Thanks to Veterans United and their team!
I would happily work with Veterans United again in the future and would gladly recommend my family and friends to them. The whole experience was a pleasure. The people are knowledgeable, professional, and courteous.
Amazing company! Our loan officer was by far the best in the business. We closed early! The online portal for requesting and uploading documents is second to no other. I world highly recommend.
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Veterans United were nothing but professional. They are very customer friendly and with me being a first time home owner they were willing to answer any question. I would definitely give them a 10 out of 10 and recommend to any veteran looking to buy a home. Also Jon Connell and Kristin Riney sent me some Volunteer football stuff for my home. That was just icing on the cake. Thank you Jon, Kristin, and Denise best team ever.
Janet and Ashton were a pleasure to work with, above and beyond at every stage of the process. Plus their tooling for document signing, upload, and storage makes everything incredibly easy and convenient. I am so glad I came across Veterans United, and Janet will be the first call I make the next time I'm ready to buy!
Choosing Veterans United proved to be one of the best decisions we ever made. We knew exactly what was going on with our loan all the way through the process. Our loan officer Justin and our processor Hana were such an awesome team and we couldn’t have asked for a better mortgage lending experience.
