Fantastic communication and exceptional customer service.
From getting my credit score up to standard all the way through closing, Veterans United performed outstandingly and made the buying of our first home a very pleasant experience.
Thank you to all of my team that had part in getting this done.
Dennis Hill
I started working with Veterans United a couple years ago. From the very start of things, Sydney and her team ensured that every need I had was met. Every possible aspect of the process was seamless and outstanding due to the amazing customer service that she and her team provided. Even after needing to hold off on homes for a year or more, she ensured to pick back up where we left off as if nothing changed. Would recommend Vet. United every time.
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I was a first time home buyer. the whole team helped me through the whole process with no problems. definite 2 thumbs up for Kath and her team.
Fantastic help. Even when dealing with hud
Jodi and her team were phenomenal to work with. I only hope next time I decide to buy a home I can use her team again!
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Experience first-hand why 361,246 homeowners give us a perfect score!
Everything about obtaining my original mortgage and then a refi was efficient and seamless. Rob Deleeuw and his team are considerate and patient. We were traveling during part of the process, but it had no effect on getting it done. In spite of my original skepticism about using a company I was previously unfamiliar with, we are now completely sold on VU.
For the better part they were readily available to resolving issues. They are on top of things and kept me informed. Thank you.
Turnkey service that really helped me through the process.
Closing date moved due to title work was late. Told lateness due to title company issues. Better followup by Veterans should have caught issue before the day before closing.
Not enough feedback or touching based in between long lapse of time leaving customer wondering whats going? are they scammers? The web account should not replace customer service and communication.
Response from Veterans United
Carmen, we agree that continued communication is important during a home approval process. There are times during the loan approval where there is no action needed from the Veteran, but our goal is to prepare you for those times so you aren't feeling left in the dark. We appreciate this reminder to continually let our Veterans know what is going on, even if there is no change to report.
Adam and Amanda were absolutely the best specialist I could have had. It was a joy to work with them, and were always available if I had a question.
Given our situation of the condo we were purchasing being new construction, there were many hoops that had to be jumped through in order to have the condo association be VA qualified. This process was a hassle and there wasn’t much visibility on the buyer side which at times was frustrating. This was not any fault of Veterans United but of the nature of the situation. Overall we are very happy with our experience and would definitely recommend to other people seeking a VA loan.
