Was given wrong information about paperwork that was claimed not to be received by Veterans United. Later found out that said paperwork was received but by a newer employee who didn't file it correctly. During that process I flipped out on someone for not doing what they were suppose to do just to find out they did do it.
Matt LaTorre made the process go by smooth and efficient. Very Professional and keep me informed through out the entire process
I was disappointed that I was not told about needing my May LES until two days prior to closing. I feel this is something that could have been conveyed before the end of May considering they are available approximately one prior to the end of the month. I was traveling across the continent from AK to DE and I get notified when I'm in Edmonton (nowhere near a US Air Force Base) that this document was neccessary or else we wouldn't be able to close. This added a ton of stress and luckily I was able to figure out how to get access to MyPay, but this was all totally avoidable. Other than that, I feel everything was great.
I sent an email to customer service. I have never had a worse experience in my life. Communication is very poor. I will never do work with you company again.
Response from Veterans United
We appreciate the feedback. We want to ensure that all of our clients have a great experience and this will go a long way to help have this taken care of. I understand you were contacted by a member of our Client Advocate team and they were able to address your concerns. Please let us know if there is anything else we can do to help in the future.
Matthew needs a raise.
Everyone especially Ryan was great !!!
Very professional and quick to answer any questions or address concerns.
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Experience first-hand why 336,216 homeowners give us a perfect score!
Any organization that can help me close successfully while keeping expected costs close and transparent is aces in my book.
Laura did an absolutely amazing job helping my wife and I with the home loan process. Her availability and communication with both myself and our realtor was literally on point. Honestly I don’t know how she ever has her own personal time with how much I communicated with her sometimes lol. My wife and I are super appreciative and will definitely recommend her/your company to anyone we know looking for a house.
Very easy process with little to no confusion regarding the process.
Lots of paper work, but good choices & options.
This is my second time financing with Veterans united and I'd do it again.
