Had a very pleasant experience and would definitely recommend Veterans United to any veteran needing to purchase a home and to have a trusted group to help them along the way.
Andy Strubel fast became our rock. Before I went into panic mode or got aggravated about anything, I called Andy. He had the answers and understood what we were going through. He was just as excited about our new home as we are!! Andy quickly became family. His team is amazing!! I would highly recommend anyone needing a mortgage to seek out Veterans United and Andy Strubel. His dedication and customer service, answering my emails on his own time after hours just to set me at ease. A lot can be learned from Andy and his team!
We worked with a couple of other companies in the past and they never made the home buying process as easy as Veterans United. This is the best decision we made.
My team was outstanding!!
I felt our experience was not the best. I have refinanced before and this was the worst refinance I have ever done. I had heard great things about Vetrans United but this experience left a bad taste in both my wife's and my mouths.
Response from Veterans United
Jason, it is important to us that we work hard to provide excellent service and we realize that the refinance process can present various challenges. Thank you for sharing your open and honest feedback. Our Client Advocate team will research your comments and work hard to ensure that we are learning whenever possible the best ways to ensure excellent customer service.
All around classy service!
Great experience and smooth process, was in my new home in under a month.
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The only reason this wasn't a 10 was because of the Loan Coordinator, Shawn Glover. She repeatedly would leave me out of emails with my agent which left me in the dark. My closing date was pushed back a week because of her lack of of communication with my agent on what was needed. With me being left out of her emails, I had absolutely no clue as to why my closing date was being continuously pushed back.
Rick and Amelia were so great to work with. Fast on responses, thouroghly explained everything.
Awesome Team.
