From the very first day of applying, I was contacted and updated as what was needed to get qualified. Kristy keep me in the loop,
I was surprised how quickly the process to qualified and received the authorization to proceed with “ home hunting”.
Once we found a home, Alyssa kept me going forward. This process took awhile, “all the paper work” which we expected. The final outcome, homeownership and moving.
I want to say, thank you very much, could not have done without your expertises.
I've been dealing with Ben Long at VU for a few years now and he has remained a big help with any help or questions I've had. He been quick to respond to any emails I've sent over the years. Would highly recommend VU and Ben Long.
Renee is awesome!!!, She was wonderful and no matter when I called she answered my questions. Even when she was on vacation out of the country. I would and will recommend VU and Renee to anyone looking to purchase a home.
All were very helpful throughout the whole loan process cant thank the team enough
Ryan Williams was awesome to work with, this was my first time purchasing a home, and I learned a lot with the help of Ryan. He was very passionate in helping! Top Notch Professional! Thank you Ryan for helping my dream come true!
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I was a little apprehensive to start the process on a refinance. They made the whole experience easy, fluid and was impressed with their professionalism and ability to put a customer at ease. Would highly recommend them!
I got the house through Veterans United, but I will not next time I relocate. I was supposed to close on Dec 9, and on the 5th I got an email from the Veterans United guys saying everything was in order, and I was going to close on the 9th. The day of closing the escrow company still had not received the loan paperwork and I was getting texts and emails about information they still needed. Also, for 2 weeks they kept asking me for a W-2 from a time that my wife was not working, and instead of reading our explanation for not having one, I just kept getting emails from them saying they needed this particular W-2. Then after 2 weeks of this, they finally said all they needed was proof of employment for 24 months, and did not need that particular W-2 they had been bugging us about. They literally had one job and I had to stay in a hotel and had other inconveniences due to their incompetence.
Response from Veterans United
Hannah, we're sorry about the seemingly last minute requests for paperwork. Each file is unique, and our Client Advocate team will review your file to find potential areas where we could have performed better. We're glad to know you are now in your new home.
My team was awesome I can’t be any more happier!!
As a first time buyer this experience was made so simple and hassle free by Alsi. 100% recommend to all.
Working with my loan time was a wonderful experience. Very informative, Professional it was a pleasure going through the entire process. Thank You so much
So much easier to get ahold of people and get answers than other banks!
Marie is fantastic. Awesome experience from start to finish. Really fast and friendly.
Jeremy and his team are ABSOLUTELY AWESOME!!!!!! I would highly recommend them to anyone!! Cassie March is absolutely AMAZING! She made this whole process so much better!!!
Made the home buying experience painless. Can Very professional.
Honestly if I could rate higher than a 10 I would!! Everyone on my team was amazing and answered all of my questions during each process.
