2 of the 4 people that I dealt with on a regular basis had very poor response times, if they responded at all. It’s a stressful process and not being able to have questions answered in a reasonable time frame was frustrating.
Response from Veterans United
Bret, communication is the highest priority when working toward a home purchase, and we're sorry we did not provide the level of service we strive for. We're glad to know the rest of your team was able to rise to the occasion. Please do not hesitate to contact our Client Advocate if any concerns arise.
This is our second home with VU. they're always so easy to work with get things done quickly!
The rates are great but the process is stressful with loan officers that don’t communicate.
Response from Veterans United
Derrick, we're sorry for any stress caused on our part during your recent refinance. We know how important it is to be available for our Veterans during this time, and timely communication is something we consistently strive for. We appreciate your feedback and hope you enjoy the benefits of your refinance.
Veterans United is THE way to go if you're eligible for VA home loan benefits. My loan team was amazingly kind, informed, and quick to answer all of my questions, no matter how "silly". The home buying process was so easy with Veterans United. 10/10 would recommend!
Excellent team to work with highly recommended
Use VU. You will not regret it. Awesome to work with.
Take advantage of this VA Loan through Veterans United. They're quick, easy and made every step as smooth as possible. Communication is always the key and I had no problems contacting my loan team. Thank you Veterans United!!
Jerry and his team we're awesome to work with.
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All the members on my team were amazing thanks for all the hard work.
The TEAM at Veterans United did a GREAT JOB for my Family and I! We have NO complaints and we had NO setbacks! The process was smooth and we did everything that we was told to do. VU definitely make dreams come true!
There’s a reason I decided to use Veterans United once again. Very professional team; excellent service.
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Veterans United was very helpful and knowledgable during my home buy experience. They made the experience a very positive one, even though I am a first time home buyer and was a little stressed at first. They eased my stress.
The VU team is simply awesome! They will keep you up-to-date with everything you nedd to do and they make it simple for you to follow through the whole process. Buying a house through their assistance is easier than buying a car and I've worked in the car sales industry for years. My family and I are more than happy to have found and built the perfect house for us, all thanks to Veteran's United! OUTSTANDING SERVICE!
